# Jonathan Monzon > Product Design Leader | Blending UX Strategy, Execution & Cross-Functional Collaboration Location: United States, United States Profile: https://flows.cv/jonathanmonzon I am a Senior Lead Product Designer with a focus on building thoughtful, scalable experiences in commercial banking and fintech. My work brings together product design, service design, and systems thinking to improve both internal tools and client-facing platforms. Most recently, I led a multi-year platform modernization initiative which required identifying business process gaps, aligning cross-functional teams on target state, and leading a redesign effort to align with business objectives. Throughout the process, I partnered closely with engineering, product, marketing, and business stakeholders to connect strategy to execution. I’m drawn to challenges that require balancing business constraints with user needs, designing for scalability, and creating solutions that are built to last. ## Work Experience ### Senior Lead Product Designer, Executive Director - Open Banking @ Wells Fargo Jan 2025 – Present | San Francisco, California, United States Leading the experience design strategy for Wells Fargo’s developer platform, transforming how clients evaluate and integrate our API offerings. Hands-on leader managing a hybrid team of direct and cross-functional designers to modernize the platform into a self-serve digital channel. - Used service design approach to uncover key client friction points, shaping long-term roadmap initiatives that improve usability and reduce manual touchpoints. - Introduced new tools that enable developers to explore and troubleshoot API solutions in a self-guided way. - Delivered portal-based integration management, reducing reliance on CLI-only workflows. - Enhanced product discoverability through improved marketing content, decisioning tools, and social proof. - Established cohesive visual and messaging standards to reflect the platform’s technology positioning. - Built scalable workflows with content and marketing teams for marketing materials to be published within the experience. ### Product Design Manager, AVP - Open Banking @ Wells Fargo Jan 2022 – Jan 2024 | San Francisco, California, United States Built and scaled the Open Banking design team, elevating the channel through strategic design, process optimization, and cross-functional alignment. Partnered with product, engineering, and marketing to accelerate adoption and significantly reduce time-to-market. - Delivered a self-service onboarding experience, enabling prospects to explore API solutions and driving a 400% increase in account creations within three months. - Enhanced adoption through streamlined digital workflows, richer documentation, and targeted case studies. - Reduced product launch timelines from 1+ month to under a week by standardizing requirements and workflows with partner teams. - Led and mentored a cross-functional design team in developing a north-star vision that laid the foundation for a multi-year modernization initiative. ### Product Design Lead, AVP - Open Banking @ Wells Fargo Jan 2020 – Jan 2022 | San Francisco, California, United States Set the strategic design direction for internal B2B tools, driving alignment across fragmented applications and defining long-term product vision. - Led a vision project that reshaped the application process and new client onboarding, informing future modernization efforts. - Authored core design principles and a reusable pattern library, supporting faster delivery and interface consistency. - Collaborated cross-functionally to modernize disjointed workflows using scalable design solutions. - Influenced product roadmaps by tying experience strategy to business goals. ### Senior Visual UX Designer, AVP @ Wells Fargo Jan 2016 – Jan 2020 | San Francisco Led visual design across business banking applications, providing mentorship and direction to a team of four designers. Focused on improving visual clarity, consistency, and design system adoption. - Modernized product interfaces to improve scannability and reduce on-screen clutter - Expanded and maintained an existing design system in Figma to support broader adoption - Led the team’s migration from Sketch to Figma, improving workflow efficiency - Collaborated with product designers and cross-functional teams to implement accessible, system-driven experiences ### Co Founder, Experience Designer @ Embarc Design Collective Jan 2016 – Jan 2017 | San Francisco, CA Embarc was created as a way to bring more thoughtful design to things people interact with everyday. Having worked alongside some of technology's great minds, we look to take the skills, experience, and expertise we've gained to work with our partners to build smart solutions to their problems. Aside from handling the daily operations and finances of the company, my focus is on creating product and digital experiences that focus on solving user needs. I work closely with our partners to understand the product constraints and develop a solution that pushes the limits of what can be accomplished, while staying focused on what the user needs. ### Sr. User Experience Designer @ Udemy Jan 2014 – Jan 2015 | San Francisco Lead designer for the mobile products. Worked closely with product manager to identify key opportunities that help develop brand equity, identify feature gaps and product opportunities, and assist in developing the roadmap for the mobile product. Additionally, worked with another designer to create experiences that enhance students' ability to learn on smartphone and tablet, and create tools that motivate students to reach their goals. In working with engineers, we collaborated to identify issues with designs, and identify ways to optimize the designer-engineer workflow. In working with designers, assisted in creating the style guide for the entire product by providing input on mobile standards that should be reflected in the style guide. ### Experience Designer @ Yahoo! Jan 2012 – Jan 2014 | Sunnyvale, CA Created intuitive, user-centered experiences across desktop and mobile platforms, with a focus on unifying the Yahoo network and delivering scalable, high-impact design solutions. Partnered closely with cross-functional teams including product, engineering, and research. Key Projects: Yahoo Homepage (Desktop & Mobile) – Design Lead Led the redesign of Yahoo’s homepage across desktop and mobile. Collaborated with product and engineering to define goals, milestones, and feature sets. Delivered a unified cross-platform experience. Partnered with research to shape user testing and iterate on findings. - Launched desktop experience after rapid prototyping and iterative development - Developed V2 mobile prototype based on lab research sessions Yahoo Commerce Contributed to early exploration of Yahoo’s next-gen commerce experience, presented at an internal global all-hands. Led the repositioning and redesign of multiple commerce properties, including a mobile-first automotive experience. Launched Winter 2013 My Yahoo! Supported the re-launch of My Yahoo by translating early wireframes into detailed flows and high-fidelity designs. Designed onboarding and customization flows. Partnered with engineering to develop a scalable theming system for quick deployment of new themes. Launched Fall 2013 Yahoo Maps Delivered UX, interaction, and visual design for the Yahoo Maps redesign. Collaborated with product managers to define use cases, flows, and wireframes, while integrating Yahoo’s design system for brand consistency. Launched Spring 2013 ### Graphic Designer @ Gymboree Jan 2011 – Jan 2012 Create homepage and email layouts for several different brands. Ensure brand consistency. Translate layouts to HTML/CSS. ### Creative Internet Senior Coordinator @ west elm Jan 2011 – Jan 2011 | San Francisco Translated static comps to interactive Flash pieces for use on west elm's full site and mobile homepage. Managed a team of temps and production artists to ensure on time delivery to creative assets. Managed budget seasonally. Assisted in directing photography shoots. Assisted in planning out budget, needs and scheduling for each season. ### Creative Internet Coordinator @ west elm Jan 2008 – Jan 2011 | San Francisco Created interactive Flash homepages and landing pages. Updated category pages seasonally. Created comps based on wireframes for two site redesigns, in addition to several smaller site enhancements . Oversee team of temps to ensure completion of projects. Oversaw the development and launch of the mobile site from a creative standpoint. ### Creative Production Assistant @ west elm Jan 2006 – Jan 2008 | San Francisco Managed production of images and copy. Worked with copywriters and merchants to get product copy written and onto the site. Worked with photographers and merchants to ensure correct products are being shot. Directed silhouette photography of products. ### Freelance Graphic Designer @ Aquent Jan 2005 – Jan 2006 | San Francisco Worked with various clients to meet deadlines on a variety of projects. Needs included file conversion from Quark to InDesign, web design and web layouts. Clients include Wells Fargo, Pottery Barn and HoldEverything. ### Graphic Designer/Marketing Associate @ Actuate Corporation Jan 2004 – Jan 2006 Responsibilities: Develop, implement, and maintain the corporate website and intranet. Designing and flowing content into internal and external documents. Designing advertisement material for print and web. ## Education ### BA in Graphic Design - emphasis in Digital Media San Francisco State University ## Contact & Social - LinkedIn: https://linkedin.com/in/jonathanmonzon - Portfolio: https://jonathanmonzon.com --- Source: https://flows.cv/jonathanmonzon JSON Resume: https://flows.cv/jonathanmonzon/resume.json Last updated: 2026-04-13