# Jonathan Thurston > CEO iAccess LLC, Founder Infinite Access, Global Accessibility Speaker, G3ict Fellow, Forbes Accessibility 100 Location: San Francisco Bay Area, United States Profile: https://flows.cv/jonathanthurston I build accessible products and programs that scale. At Infinite Access, we transform critical information into real-time, hyper-personalized guidance, empowering people to take control of their engagement. Previously, I launched digital enterprise accessibility at Walmart, Atlassian, and Pearson, standing up strategy, design systems, procurement, and testing at scale. Through my consulting practice, iAccess, I help organizations transition from intent to shipped capability, encompassing UX strategy, program management, EAA readiness, procurement, and inclusive product design. Teams get clear milestones, efficient execution, and measurable outcomes. If you are scaling accessibility or navigating EAA timelines, let’s connect. ## Work Experience ### Chief Executive Officer @ iAccess Jan 2008 – Present | San Francisco Bay Area iAccess combines executive advisory services with practical development to create products accessible to everyone. We apply universal design principles to make sure your services are clear, consistent, and easy to use. Current clients include companies like Toptal, Syntegence, and others. Let’s build what everyone can use. ### Founder @ Infinite Access PBC Jan 2024 – Present | San Francisco Bay Area Infinite Access makes critical information usable the moment it matters. Our platform personalizes how people communicate and receive information in real-time, turning generic messages into actionable guidance. We build for public-interest needs and everyday services across channels with one aim: faster understanding, safer outcomes, and stronger trust. ### G3ict Fellow @ G3ict - The Global Initiative for Inclusive ICTs Jan 2025 – Present | Global As a G3ict Fellow, I support global efforts to advance digital accessibility by contributing expertise to G3ict’s programs, publications, and policy work. I collaborate with industry leaders, governments, and advocacy organizations to promote inclusive innovation and accelerate impactful partnerships across sectors. ### Accessibility and Inclusion Expert @ G3ict - The Global Initiative for Inclusive ICTs Jan 2021 – Jan 2025 Advisor on accessibility maturity models and frameworks. * Judge for the Artificial Intelligence speaking track at M-Enabling 2024. * Invited expert contributing to global inclusion initiatives. ### Director of Digital Accessibility @ Walmart Jan 2022 – Jan 2024 | San Francisco Bay Area Leading the digital accessibility and inclusion strategy at Walmart's Accessibility Center of Excellence. * Developed structured accessibility programs for Enterprise Business Solutions and Sam's Club teams. * Conducted training sessions on inclusive design and accessibility best practices for associates. * Secured leadership buy-in to integrate accessibility as a preferred requirement in all Walmart job descriptions. * Oversaw accessibility maturity model initiatives and tracked progress across the enterprise. * Enhanced procurement process by integrating accessibility requirements. * Optimized associate experience for inclusion and streamlined access to assistive technology. * Contributed to updating the design system to ensure accessibility standards were met. * Integrated accessibility validation tooling to ensure adherence to accessibility standards. ### Head of Accessibility @ Atlassian Jan 2020 – Jan 2021 | Mountain View, California, United States Developed enterprise-wide accessibility strategy. * Created accessibility product vision and three-year roadmap. * Implemented procedure to gather metrics for disabled customer feedback and product success metrics * Established workflow procedure resulting in an 85% reduction in Cloud Product bugs within one year. * Cultivated strategic partnerships across accessibility space. * Designed the roadmap to enhance Mobile and Cloud product accessibility, collaborating with engineering, product, design, and research departments. * Updated the design system to ensure accessibility standards were met and exceeded. ### Director of Product Management @ Pearson Jan 2017 – Jan 2020 | Hoboken Elevated accessibility to a top-tier business priority, partnering with leadership, external organizations, customers, and third-party developers. Crafted and secured approval for a customer-metrics-driven accessibility program. * Established Pearson's first Executive Accessibility Steering Committee, led by SVP and VP leaders, to drive progress and ensure alignment. * Streamlined born-accessible production through collaborative governance, internal policy, content criteria, and updated product release standards. * Expanded the core accessibility team from one to five members, with recruitment driven by a compelling customer-metrics-based business case. * Orchestrated internal and external messaging campaigns, resulting in increased outreach and partnerships with marketing and sales teams. * Transitioned accessibility into a standard business practice, consolidating requirements, setting clear vendor expectations, and updating third-party agreements. * Introduced an ongoing accessibility governance structure for sustained progress and compliance. ### Head of Accessibility @ Pearson Jan 2016 – Jan 2020 | Hoboken Directed program reporting and monitored KPIs for precise progress tracking. * Built a compelling business case rooted in customer metrics, ensuring accessibility prioritization. * Upgraded third-party agreements, solidifying a strong commitment to accessibility. * Led the Accessibility Program, collaborating closely with Engineering, Design, and Product teams. * Secured executive approval, catapulting accessibility to a top-six business priority out of fifty-two programs. * Established the inaugural Executive Accessibility Steering Committee, driving progress and alignment. * Streamlined five sets of accessibility requirements into a comprehensive "source of truth." * Achieved a six-hundred-percent increase in outreach activities within one year. ### Senior Project Manager - Higher Education Accessibility Lead @ Pearson Jan 2015 – Jan 2016 | Hoboken Utilizing agile methodologies and customer metrics to shape Pearson's accessibility vision. ### Senior Manager of Global eBooks @ HarperCollins Publishers Jan 2014 – Jan 2015 | Greater New York City Area Launched cross-business accessibility and inclusion program for born-accessible products. * Forged key partnerships with the disability community to guide product priorities. * Managed eBook accessibility program for user-friendly digital content. * Collaborated with teams to modernize workflows to EPUB 3.0 standards. * Applied metrics and data for data-driven product development and operational restructuring. * Updated workflows for compliance with EPUB 3.0 standards. ### Digital Business Development @ Wiley Jan 2012 – Jan 2013 Launched a global product accessibility and inclusion program. Enhanced A11Y product specifications. Utilized target audience research to develop digital products. Established and led new accessibility and inclusion working groups. Optimized operations by standardizing twelve production formats into one. ### Manager of Digital Book Services @ Wiley Jan 2011 – Jan 2012 Enhanced product specifications, formed accessibility working groups, and created digital products using target audience research. Consolidated twelve production formats into one standard format to streamline operations. Successfully introduced five new product streams across the enterprise. ### Professor of Creative Arts and Technology @ Bloomfield College Jan 2008 – Jan 2011 | Adjunct Taught Digital Media for the Creative Art and Technology department. ### Creative Art and Technology International Coordinator @ Bloomfield College Jan 2009 – Jan 2010 Oversaw the Creative Arts and Technology Department's International programs. This included budgeting, coordinating, advising on, planning and facilitating the international study program. ### Director of Design Technology/ Project Manager @ Unite For Literacy Jan 2008 – Jan 2011 Managed a team of experts to ensure products were culturally relevant and embraced diversity and inclusion. Designed and delivered interactive curriculum used in international literacy initiatives. Crafted and implemented educational programs and directed creative research projects. ### Educational Consultant @ LitWorld Jan 2008 – Jan 2010 Created digital educational materials, e-books, podcasts, and content for social media, websites, and videos. ### Professor of Computer Science @ Raritan Valley Community College Jan 2008 – Jan 2009 | Adjunct Taught Digital Media to the Computer Science Department. ### Assistant Professor of Digital Media/ Dept. Chair @ Albright College Jan 2002 – Jan 2008 Chaired department, overseeing staffing, budgets, and curriculum (2005-2007). Instructed a wide range of subjects, including Photoshop, Video, Digital Literacy, Senior Studies, Digital Media, Robotics, Art, and Design. Pioneered innovative digital media programs and curricula. ### Visiting Professor and Critic of Fine Art @ Rhode Island School of Design Jan 2004 – Jan 2004 Taught a graduate/undergraduate robotics course titled "Interactive Spaces". ## Education ### MFA Rhode Island School of Design ### School of Continuing and Professional Studies New York University ### BFA California State University-Chico ## Contact & Social - LinkedIn: https://linkedin.com/in/jonathanthurston - Website: https://www.iaccessall.com/ - Website: https://infiniteaccess.io/ --- Source: https://flows.cv/jonathanthurston JSON Resume: https://flows.cv/jonathanthurston/resume.json Last updated: 2026-04-08