Software engineer building and scaling real-time consumer products used by millions.

2021 — Now

United States

2018 — 2021

Irvine, CA

Improve front-end of OIT Help Desk utilities used to assist 53,000+ users

Provide first level support to users of OIT applications and services

Answer client questions regarding OIT supported systems

Refer clients to existing documentation on the OIT Help Center

Dispatch incidents to other OIT units

2016 — 2017

San Jose, California

Assisted thousands of clients by modifying home, auto, and renter’s insurance policies

Contacted clients regarding late/past due policies

Coached new employees on using Allstate software

Followed up with clients after policy changes are completed

Performed clerical tasks (scanning, filing, working with spreadsheets)

UC Irvine

Piedmont Hills High School