# Jonathan Warner > Experience & AI Strategy Executive | Practice Builder | $500M+ Enterprise Revenue | Former Adobe Location: San Francisco, California, United States Profile: https://flows.cv/jonathanwarner I build things that didn't exist before — practices, teams, offerings, and the strategies that connect them to revenue. At Kyndryl, I built the US Design practice, established the company's first Human-AI Experience discipline — designing how enterprise users interact with and adopt AI — and authored industry strategies for airlines, healthcare, and retail that have driven $600M+ in enterprise sales. I created AI-powered offerings presented to over a dozen Fortune 500 C-suites to close tech deals. Before that title existed, I drove the experience and narrative strategy behind more than $1.5B in Kyndryl revenue. At Adobe, I built two teams that hadn't existed: the company's first Customer Experience team and its Design Strategy organization within Research & Strategy. Both were created to solve problems no one had owned before. What connects all of this: I see gaps between strategy and execution, between technology capability and customer value, between what an organization says it does and what it actually delivers — and I build the teams and systems to close them. 16 years of enterprise experience strategy, AI practice leadership, and Fortune 500 co-creation. Always building. Amherst College (CS) · New College of California (MA) ## Work Experience ### Head of Design & Human-AI Experience, US @ Kyndryl Jan 2025 – Present | San Francisco Bay Area Lead Kyndryl U.S. Design practice—redefining Design services in the era of AI, expanding into new markets, and advancing design-led transformation with Fortune 500 clients. Drive strategy and AI process across experience, service, and digital design, and partner with client execs to deliver measurable business value. Author of Kyndryl’s Airlines Industry POV and contributor to firm-wide design-led revenue wins. ### Lead Strategist, Experience & Enterprise Growth @ Kyndryl Jan 2023 – Jan 2025 Led interdisciplinary teams on Fortune 500 digital transformation, driving $511M in revenue and 47 new opportunities. Shaped enterprise pitches through experience strategy, narrative design, and art-of-the-possible vision work. Top sales performer on the team. ### Founder @ Beyond UX Jan 2013 – Jan 2023 Led design teams from concept through launch across user research, strategy, product design and prototyping disciplines. Delivered user research and visual design for consumer native and web apps, enterprise software, customer executive alignment for Adobe, Smithsonian, AAA, SFMOMA, NRG Energy and others. ### Founding Partner @ Ideal Network Jan 2021 – Jan 2022 Co-founded an IOT network based on market research to carry traffic over the Helium network. Deployed a fleet of specialized repeaters at private host locations as part of a decentralized, blockchain-based grid. ### Director, Design Strategy @ Adobe Jan 2018 – Jan 2021 Built and ran Adobe's Design Strategy team within the Research and Strategy organization to drive next gen design tools derived from original user and customer research. Led high profile projects across the business including web-first apps, a large quant-driven process overhaul for the Head of Design, and a cross-platform enterprise journey. ### Director, Customer Experience @ Adobe Jan 2016 – Jan 2018 | San Francisco Bay Area Built and ran Adobe's first CX team, drawing from substantial research to streamline the journey across Adobe's many disparate creative tools. Worked across company leadership to choreograph large customer initiatives, including a set of company-wide customer commitments, end-to-end growth paths and a new C-suite dashboard identifying enterprise customer needs. ### Sr. Interaction Designer @ Adaptive Path Jan 2011 – Jan 2014 | San Francisco, CA Diving deeply into client data and business intelligence, worked with top-notch teams at AP to deliver strategic, thoughtful and user-validated solutions. Projects included user research, journey mapping, service design, large e-commerce sites and complex information architecture for national brands. ### Sr. User Experience Architect and Creative Lead @ Hot Studio Jan 2010 – Jan 2013 Performed and synthesized original user research with business, stakeholder and competitive inputs. Led interaction design and prototyping. ### Sr. User Experience Designer @ VITAL environments Jan 2011 – Jan 2013 Using ethnographic and user research techniques, identified the goals of building occupants for VITAL's user-driven design approach to building environments. ## Education ### Bachelor of Arts in Computer Science Amherst College ### Master of Arts in Sustainable Building Design New College of California ## Contact & Social - LinkedIn: https://linkedin.com/in/jonathan-warner-1340962 --- Source: https://flows.cv/jonathanwarner JSON Resume: https://flows.cv/jonathanwarner/resume.json Last updated: 2026-04-13