Led the Product Design’s 70-people team across Stripe’s product portfolio. Stabilized the team after the company’s first layoff in history losing nearly 20% of the Design team. Established a streamlined project planning process that provided transparency for Product and Eng leadership and brought clarity and improved coordination across the team. Guided the team throughout the development of key projects including launching a new payout service, a newly integrated terminal hardware, and Stripe’s transformative vision from a payment processing service into a full-stack financial operations platform.

Led the Design team in transforming Flexport’s freight forwarding platform into a systematic, scalable, and adaptable ecosystem for managing the end-to-end shipment lifecycle. This includes monitoring and coordination of freight, specialized workspaces across all service areas (Ocean, Rail, Air, Warehouse, and Trucking), exceptions management, reporting and analytics, and integrated tools for partners and carriers. Scaled the team from 23 to 70 people, raised the engagement score from 45 - 73%, and evolved the charter, operating model, and stature of Design within the company.

Led a cross-functional team of designers, researchers, and prototypers to evolve Google Maps from a navigational tool to a dynamic discovery app that helps users find places to go and things to do around them. Also led the development of local content for Maps and Search by integrating structured answers with organic results, encouraging more user generated content, and letting users take actions directly from the results page.

Led the UX team in Sydney to build out the mobile version of Google Drive, Docs and Editors (Docs, Sheets, Slides) across both iOS and Android Platforms for phone and tablet. Oversaw the rebranding and growth of Google Drive as a stand-alone app and spearheaded a number of fledgeling productivity apps like Google Jamboard, Google Keep and Android PDF Viewer.