# Jongho Lee

> Senior Product Designer at Fiserv

Location: Santa Clara, California, United States
Profile: https://flows.cv/jongho

I’m a consumer advocate/Product Designer/UX Designer/visual storyteller with a background in Product Design, Graphic Design, and Architecture.

I have experience in Fintech, genealogy, aviation, automotive,  fashion, and travel industry with consumer-facing & internal applications, cross-platforms (web app/mobile web/native app/SAAS platform), touch & voice enabled devices, VUI (Voice User Interface), Consumer Electronics & Lifestyle Products.

My background as a Product Designer, UX/UI Designer, Service Designer, Graphic Designer has taught me how to listen to others and ask the right questions. I believe the emotions I help create generate intuitive user experience, less churn, longer user retention, more referrals, and stronger profit.

## Work Experience
### Senior Product Designer @ Fiserv
Jan 2021 – Present
- Merchant Management System
- Hosted Checkout
- Design system 
- Developer portal: The DEVIES Awards (2023) for Best Innovation in Financial Industry 
- Developer portal: The Webby Awards (2022) Honoree for Best Mobile Design

### Senior Product Designer @ Fiserv
Jan 2021 – Jan 2021
- Developer portal

### UX Designer I Product Designer @ Jongho
Jan 2014 – Present | Greater Los Angeles Area

### Product Designer @ FamilySearch
Jan 2020 – Jan 2020

### Lead Product Designer (Lead UX) @ Surf Air
Jan 2018 – Jan 2019 | Santa Monica, CA
Private air travel membership e-Commerce

• Responsible for incorporating the UX process and design thinking into the product development cycle.
• Work closely with business stakeholders, product manager, CTO, and developers to ensure user needs are met and product quality meets the highest standards for consumer facing and internal applications.
• Own design problems from proposal pitch to MVP identification to data visualization to development to hand-off and beyond.
• Collaborate with cross-functional teams to develop and launch impactful end-to-end consumer experiences.

### Panelist @ LA Design Festival
Jan 2019 – Jan 2019 | Greater Los Angeles Area
Designing Thoughtful Customer Experiences.

### UX/UI Designer @ DENSO TEN AMERICA Limited
Jan 2018 – Jan 2018 | Greater Los Angeles Area
Automotive Industry
HUD + IC + CID (Infortainment system)
• Researched / strategized / designed the system connecting three different displays for natural, intuitive in-car experience
• Developed low, mid, hi-fidelity prototype and interaction design

VUI (Voice User Interface)
•  Conducted research, worked on Heuristic Evaluation/Principles, helped set up VUI guidelines and usability testing

### UX Designer / Information Architect @ OrangeShine.com
Jan 2018 – Jan 2018 | Greater Los Angeles Area
Fashion wholesale e-Commerce
• Reconfigured and restructured Information Architecture into organized/simplified Information Architecture for efficient, mature CMS to help admin and brands (fashion manufacturers) and buyers (retailers) 
• Developed mobile chat app that connects between the company, manufacturers and retailers
• Worked directly with the product team and engineers to define interface and user requirements

### UX Designer, UX Researcher @ Glass Ladder Group LLC
Jan 2017 – Jan 2017 | Greater Los Angeles Area
Smart Hire SAAS Platform
Created a bias-lowering hiring SAAS system that also implements personality test and blind resumes to diversify work environments, create longevity and a cohesive work environment.

### Volunteer/UX Designer @ OpenIDEO
Jan 2017 – Jan 2017 | Greater Los Angeles Area
• UX Prototyper for LA Kitchen Series
• Participated in brainstorming/ideation

### Product Designer/UX designer @ SCALE 1:1
Jan 2014 – Jan 2017 | Greater Los Angeles Area
• Designed new product lines from idea sketching to CAD to manufacturing
• Designed/developed the end-to-end UX experience
• Client relations

### UX Designer/Web Designer/Manager @ Four Seasons Tours and Travel
Jan 2013 – Jan 2014 | Greater Los Angeles Area
• Information Architecture, wireframes, sitemaps
• Website management, graphic design
• Marketing strategies


## Education
### Industrial Design in Industrial and Product Design
San José State University

### User Experience Design Immersive
General Assembly


## Contact & Social
- LinkedIn: https://linkedin.com/in/jongho-lee-ux-designer

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Source: https://flows.cv/jongho
JSON Resume: https://flows.cv/jongho/resume.json
Last updated: 2026-02-23