# Jon Hsiung

> Design at Cinder | Previously at Persona | Trust & Safety | Integrity

Location: New York, New York, United States
Profile: https://flows.cv/jonhsiung

Hey, I’m Jon! I’m passionate about leading cross-functional teams to create intuitive, user-friendly products that streamline operations, enhance transparency, and drive meaningful outcomes. My work spans strategic product development, AI innovation, and future-proofing systems for ethical, scalable growth.

As a product designer, I specialize in developing innovative, scalable solutions that leverage AI to solve complex challenges and improve digital ecosystems. With extensive experience building B2B SaaS platforms, including agentic AI-driven moderation and case investigation tools, I’m dedicated to designing thoughtful, user-centric systems that boost efficiency and functionality across industries.

Fueled by curiosity for emerging technologies, I’m committed to creating platforms that elevate user experiences and foster safer, more transparent digital environments. Let’s connect if you’re interested in AI, design, or building impactful, responsible digital products!

## Work Experience
### Senior Product Designer @ Cinder
Jan 2023 – Present | New York, New York, United States
• Leading the end-to-end design and development of advanced AI tools for safety, moderation, and case investigation workflows, enhancing the integrity and safety of digital ecosystems.
• Crafting intuitive, user-centered UI and design systems that improve clarity and transparency in complex moderation and investigation processes, boosting user trust and operational efficiency.
• Collaborating across engineering, product, and data teams to develop and scale AI-driven solutions that optimize decision-making and strengthen trust and safety frameworks.
• Driving strategic design initiatives for forward-looking agentic AI solutions that ensure scalability, resilience, and ethical compliance in a dynamic regulatory landscape.
• Innovating AI-powered tools to streamline moderation and case investigation workflows, automate task prioritization, and reduce operational burdens, significantly increasing team productivity, accuracy, and speed.

### Senior Product Designer @ Persona
Jan 2020 – Jan 2023 | San Francisco & NYC
• Worked cross-functionally to design, build, and ship cross-product platform end-to-end
solutions
• Designed and shipped multiple analytics products to enable complex conditional funnel
analytics to surface product insights for customers and internal CSM’s
• Iterated and built products from zero to one, from MVP versions to fleshed out scalable,
modularized systems
• Devised, tested, and implemented growth strategy for a newly launched product
• Led, conducted, and synthesized user research for multiple design-led projects

### Product Designer @ Nextdoor
Jan 2017 – Jan 2020 | San Francisco Bay Area
• Building core product experiences, business tools, monetization products, SEO strategies, discovery features, growth initiatives, and international expansion
• Strategizing to surface business value and improve member engagement across Nextdoor’s products
• Designing from low-fidelity wireframes, to high fidelity prototypes, to testing and shipping end-to-end products

### Product Design Consultant @ Every.org
Jan 2019 – Jan 2020 | San Francisco Bay Area
• Designing and refreshing feed components and post formats across mobile and desktop
• Strategizing core product experience including newsfeed, search, and profile
• Updating design system and creating scalable components across product surfaces

### Digital Car Experience Design @ Mercedes-Benz Research & Development North America, Inc.
Jan 2016 – Jan 2016 | Sunnyvale, California
Advanced UX Design - mobile devices and IoT
• Took abstract, conceptual ideas through low and medium fidelity iterations, and
refined to high fidelity prototypes
• Conceptualized and proposed product strategies for connected driving experience
• Defined and prototyped use cases and interactions with cross-platform AI

### Product Design @ Messenger @ Facebook
Jan 2016 – Jan 2016 | Menlo Park, California
Messenger Design
• Created and defined high fidelity user flows for business discovery functions for web,
iOS, and Android
• Worked cross-functionally to design and test solutions addressing top reliability
issues in Messenger, including Trust & Safety flows
• Explored and prototyped interactions for bots on Messenger

### UX/UI Design @ propelland
Jan 2015 – Jan 2015
• Created and defined user flows, navigation structures, and wireframes for iOS and Android platforms for client projects
• Designed and visualized client visual directions and designs for web and mobile from conceptual stage to iterative high fidelity design
• Conducted primary and secondary research to identify and assess opportunity
spaces for client projects

### Industrial Design Intern @ Asus Design Center
Jan 2012 – Jan 2012 | Taipei, Taiwan
• Collaborated with designers on a home media system and a portable charging device
• Assisted with concept development for a gaming motherboard design
• Conducted CMF and competitive market research


## Education
### Bachelor of Science - BS in Product Design
ArtCenter College of Design

### Industrial Design
Rhode Island School of Design

### High School Diploma
Taipei American School


## Contact & Social
- LinkedIn: https://linkedin.com/in/hsiungjonathan
- Portfolio: https://www.jonhsiung.com

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Source: https://flows.cv/jonhsiung
JSON Resume: https://flows.cv/jonhsiung/resume.json
Last updated: 2026-03-29