Owning holistic end-to-end Product and Service Design solutions across the entire digital pharmacy ecosystem: provider point-of-prescription, customer self-service ordering, fulfillment/delivery logistics tooling.

Partnering directly with PM, Engineering, and Operations leads on products including: our hand-built internal pharmacy/operations management system, patient-facing mobile/web apps, and healthcare provider portal and care coordination tools.

Design Lead for healthcare provider platform, working within a lean team to set product vision and identify opportunities to deliver value to our provider partners. Responsibilities include: Facilitating on-site and internal problem investigation, generating roadmap and product requirements, feature prototyping and validation, collaboration with engineering and training of internal stakeholders prior to launch.

Lead Designer and PM for the alpha of our patient-facing React Native iOS/Android app. Defined and designed MVP scope, and drove project through to GA launch and beyond (app now facilitating over 70% of self-service cases)

Design lead in charge of scoping, prototyping, designing, and user-testing of the Optimizely Community, Knowledge Base and Learning portal. Worked with key stakeholders as well as managed external developer resources, culminating in launching within a compact timeline for our inaugural user conference. This product provided immediate value for our Customer Success and Marketing teams, as well as our individual end users of the product.

Design lead on a redesigned, high-converting product signup and onboarding experience for Enterprise users.

Initial member of the Optimizely Communication/Brand Design team, tasked with designing for a wide gamut of initiatives impacting internal and external elements of Optimizely's design. A highly cross-functional team that works alongside all departments, roles, and requirements.

Work closely with Front-end engineers to implement high-converting designs for the Marketing website, develop Design pattern library to increase code reusability, and contribute production front-end code.

Collaborated with other designers as well as executive staff and stakeholders in the development of identity systems for multiple events including our user conference with over 1,000 attendees, Opticon.