San Francisco, California, United States
In my time as a service design consultant at Accenture Song, I worked for private, public sector clients and internal clients:
• Shaped project kick-offs by supporting design approach and research strategy decision-making and collecting baseline information.
• Designed and executed research plans. Synthesized findings and translated them into insights, recommendations and service concepts.
• Planned, designed, facilitated, and synthesized design workshops.
• Communicated service design concepts in compelling narratives utilizing blueprints, journeys, storyboards and interactive prototypes.
• Defined participatory strategies to leverage institutional knowledge to improve project outcomes.
• Helped colleagues grow and refine their craft skills by providing guidance, tips, resources and interdisciplinary insights.