# Jordan Chin

> Forward Deployed Engineer | Voice AI & Customer Automation | Bridging Engineering & Business Outcomes at Regal.ai

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/jordanchin

I build AI voice experiences that connect technology and human conversation.

As a Forward Deployed Engineer at Regal.ai, I design, deploy, and refine voice AI agents for large enterprises — translating complex engineering into measurable business outcomes. My work spans product design, data analysis, and real-time troubleshooting, blending software development with behavioral insight.

I’m passionate about creative engineering — coding, workflow design, and using AI responsibly to make communication feel more human.

## Work Experience
### Forward Deployed Engineer @ Regal.ai
Jan 2025 – Present
- Lead enterprise AI-agent deployments end-to-end, integrating with RAG knowledge bases, APIs, and data analytics pipelines.
- Architect conversational flows and persona logic in AI Agent applications
- Engineer agentic actions embedding Python and Node.js through AWS Lambdas and other serverless applications. 
- Monitor, Report, and Analyze live customer interactions to improve call outcomes → think faster resolutions, higher engagements.
- Bridge product, engineering, and customer-success teams to translate real-world use cases into both external deployments and internal product improvements.

### Technical Project Manager @ Regal.ai
Jan 2023 – Jan 2025 | New York, New York, United States

### Customer Experience @ Regal.ai
Jan 2022 – Jan 2023

### Customer Onboarding and Implementation @ Regal.ai
Jan 2022 – Jan 2023 | New York, United States

### Associate Manager - Customer Enablement @ MakeSpace
Jan 2021 – Jan 2022 | New York, NY, United States

### Customer Support Team Lead @ MakeSpace
Jan 2020 – Jan 2021 | New York, United States

### Senior Customer Support Specialist @ MakeSpace
Jan 2020 – Jan 2020 | New York, New York

### Customer Support Specialist @ MakeSpace
Jan 2019 – Jan 2020 | New York, NY, United States

### Community Resource Coordinator @ Rescue Alliance @ The Bowery Mission
Jan 2018 – Jan 2019 | New York, New York
The Rescue Alliance helps to increase collaboration in comprehensive and humanizing care to poor, homeless and other needy individuals.

### Customer Service Associate @ The Home Depot
Jan 2018 – Jan 2018 | Greater New York City Area
At The Home Depot I enjoyed helping customers. Being forced to think fast - critically - to assess and solve a customer problem was euphoric.

### Development Intern @ New York Rescue Mission @ The Bowery Mission
Jan 2017 – Jan 2018 | Greater New York City Area
As the Development Intern I got a taste of every aspect of the organization, from programs to fundraising.

### Library Assistant @ The King's College
Jan 2015 – Jan 2018 | Greater New York City Area

### Administrative Assistant (NYCIntern Housing) @ The King's College
Jan 2016 – Jan 2016 | New York, New York

### Administrative Assistant (NYCIntern Housing) @ The King's College
Jan 2015 – Jan 2015 | Greater New York City Area

### Community Management and Content Strategy Intern @ National Christian Foundation
Jan 2017 – Jan 2017 | Greater New York City Area


## Education
### Bachelor of Arts - BA in Religion and Theological Studies (Major), Business Administration (Minor), Philosohy (Minor)
The King's College


## Contact & Social
- LinkedIn: https://linkedin.com/in/jordan--chin
- Website: https://hlysensitivealien.bestonlineblogs.com
- Website: https://www.empirestatetribune.com/est/?author=5aa8599a419202c43917e2b5

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Source: https://flows.cv/jordanchin
JSON Resume: https://flows.cv/jordanchin/resume.json
Last updated: 2026-04-05