# Jordan Hayes

> UX Design Manager

Location: San Francisco, California, United States
Profile: https://flows.cv/jordanhayes

## Work Experience
### UX Manager, LLM & Career Innovation @ Indeed
Jan 2024 – Jan 2024 | San Francisco Bay Area
Directed a team of designers in leveraging ChatGPT and LLM technologies to enhance job search efficiency and career discovery, improving user engagement and delivering innovative solutions.

### UX Manager, Company Pages & Growth Strategies @ Indeed
Jan 2023 – Jan 2024 | San Francisco Bay Area
Led Activation, Reactivation, Onboarding, Company, and Salary UX teams. Drove user engagement and retention by enhancing sign-ups, logins, and profile updates. 

Led the design team to deliver a data-driven onboarding experience for mobile web, tailoring job recommendations and enhancing job seeker engagement.

Simplified the user experience for exploring company fit, culture, and salary information, helping job seekers make more informed decisions about their career opportunities.

### UX Manager, Native Apps @ Indeed
Jan 2018 – Jan 2023 | San Francisco Bay Area
Developed and launched Indeed’s first Hybrid App Design strategy for iOS and Android, leading product teams and training designers to update and enhance the app’s holistic user experience globally.

Created design guidelines and app design libraries to help teams build consistent, high-quality mobile app experiences, enhancing user engagement and brand equity.

Led the design direction for the SimplyHired Android app, introducing native features like Navigation, Messaging, Onboarding, Search, and View Job to enhance user experience and engagement.

### UX Designer @ eBay
Jan 2015 – Jan 2018 | San Jose, CA
Simplified checkout experiences for both eBay members and guests across desktop, mobile web, iOS, and Android. Optimized payment and shipping flows for Cart, Checkout, and various payment methods, including PayPal, PayPal Credit, credit cards, gift cards, coupons, and donations.

Redesigned Guest Checkout from a multi-page process to a single, responsive design, significantly improving conversion and completion rates across desktop and mobile platforms.

Collaborated with PayPal’s product team to integrate offline payments into eBay’s checkout process, introducing updated design patterns and content to support new payment methods and improve the overall checkout success rate.

### Associate Instructor - HCI/d @ Indiana University
Jan 2013 – Jan 2015 | Bloomington, Indiana
Led weekly classroom sessions on Human-Computer Interaction Design (HCID), guiding students through key principles and practical applications of user-centered design.

### Mobile UX Design Intern @ eBay
Jan 2014 – Jan 2014 | San Jose
Mobile UX Design Intern on the Payments and Transaction team at eBay. Contributed to simplifying the mobile checkout experience, focusing on Cart and Checkout elements across Android and iOS.


## Education
### Master of Science (MS) in Human Computer Interaction Design
Indiana University Bloomington

### Bachelor of Arts (BA) in Radio, Television, and Digital Communication
Ball State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/jordancahayes
- Portfolio: http://jhdesign.info
- Portfolio: https://iu.box.com/shared/static/bzr65l7f1zh723xb8a3v.pdf

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Source: https://flows.cv/jordanhayes
JSON Resume: https://flows.cv/jordanhayes/resume.json
Last updated: 2026-04-13