ROOM is a virtual hotel brand for independent hotels. We have successfully brought a new business model to market and are currently growing our footprint nationwide.
As Chief Experience Officer (CXO) of ROOM, I engage with every aspect of the business from product to strategy to sales with specific ownership over all guest touch points including:
• Mobile app design and development: on tight timelines and on startup budget
• Guest experience: increase average hotel ratings from 2 stars to 4+ stars
• Growing GMV from $0 to five figures
• Systematizing complex reservation flows
• Channel management
• Interior design of next gen, connected hotel room
• Brand and identity
• Website design and development