Completing the Merchant <> Consumer flywheel by organizing the world's inventory information and making it universally accessible for those who shop locally. In 2024, pushed the team's strategy to move beyond a merchant-only team, and take on the needs of shoppers

Improved discoverability and usability of Google My Business functionality by migrating features and users to Google Search on web and within Google Maps apps on Android and iOS. Lifting the monthly native app users from ~#M to ##M on Google Maps and ##M overall

• Led junior designers and research partners to evolve the MVP functionality to a dedicated Business tab for merchants within the Google Maps app, increasing monthly active users to ##M+

Collaborated with conversation designers to develop intermodal Productivity features, including Assignable Reminders, Notes, and Lists, influencing the product-wide framework to accommodate complex designs across mobile, speakers, and smart displays

• Assignable Reminders launched with the Google Nest Hub Max and increased Assistant queries (+4%), reminder success rates (+20%), and decreased dialog length (-5%)

• Launch covered by Wired, Fast Company, The Verge, Tech Crunch, Mashable, CNet, CNBC, Gizmodo, USA Today, The Keyword, and held the #1 position on Techmeme

Contract and/or project work for:

• Khan Academy, Growth, Apr – Dec 2017

• Upswell, Jan – Oct 2016

• Other clients: Elephant, Silverpine, Untold Studios, Totally, Inc, and more