• Solved a major customer pain point, reducing customer related tickets by 20% by implementing a seamless database connection architecture, enabling customers to run queries directly on their data through a BI connection tool.

• Accelerated customer support response time by 30% by refactoring the authentication system to allow customer service representatives to impersonate customers, and integrating Google SAML along JWT tokens.

• Reduced the number of hotfixes by 55% by assuming the role of release manager, facilitating communication between development teams and sales teams, and ensuring the application remained up-to-date and stable.

• Boosted performance by 20% on legacy systems by leveraging Redis cache and optimizing data retrieval with batch processing.

• Improved time to market by 2+ weeks through the seamless integration of multiple insurance carriers’ APIs into Briza’s platform.

• Developed data retrieval tools to accelerate the integration process by 10% through the design and implementation of custom scrapers and scripts for internal use.

• Resolved over 300+ production issues and bugs by collaborating with stakeholders and establishing new processes and alerts to improve response time when an insurance carrier’s API went down.

• Increased sales by 30% by collaborating with the sales team to develop a compelling demo, leveraging an API for their Medlink Pro Software.

• Streamlined error handling, accelerating engineer support time by 35% through the development of an automated asset management system for T7 Medlink Carts by enabling daily parsing and formatting of logs.