# Jordan Wong

> Software Engineer @ Arc | University of Toronto CS

Location: New York, New York, United States
Profile: https://flows.cv/jordanwong

## Work Experience
### Software Engineer @ Arc
Jan 2025 – Present | New York, New York, United States

### Software Engineer @ Mosaic
Jan 2024 – Jan 2025 | New York, New York, United States
• Solved a major customer pain point, reducing customer related tickets by 20% by implementing a seamless database connection architecture, enabling customers to run queries directly on their data through a BI connection tool.
• Accelerated customer support response time by 30% by refactoring the authentication system to allow customer service representatives to impersonate customers, and integrating Google SAML along JWT tokens.
• Reduced the number of hotfixes by 55% by assuming the role of release manager, facilitating communication between development teams and sales teams, and ensuring the application remained up-to-date and stable.
• Boosted performance by 20% on legacy systems by leveraging Redis cache and optimizing data retrieval with batch processing.

### Software Engineer @ Briza
Jan 2022 – Jan 2022 | Toronto, Ontario, Canada
• Improved time to market by 2+ weeks through the seamless integration of multiple insurance carriers’ APIs into Briza’s platform.
• Developed data retrieval tools to accelerate the integration process by 10% through the design and implementation of custom scrapers and scripts for internal use.
• Resolved over 300+ production issues and bugs by collaborating with stakeholders and establishing new processes and alerts to improve response time when an insurance carrier’s API went down.

### Software Engineer Intern @ Humanscale
Jan 2021 – Jan 2021 | New York, United States
• Increased sales by 30% by collaborating with the sales team to develop a compelling demo, leveraging an API for their Medlink Pro Software.
• Streamlined error handling, accelerating engineer support time by 35% through the development of an automated asset management system for T7 Medlink Carts by enabling daily parsing and formatting of logs.


## Education
### Bachelor's degree in Computer Science
University of Toronto

### High School Diploma in Computer Software Engineering
Brooklyn Technical High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jordan-n-wong

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Source: https://flows.cv/jordanwong
JSON Resume: https://flows.cv/jordanwong/resume.json
Last updated: 2026-04-13