# Jose Murillo > Brand + Visual Communications Designer | Associate Manager, Service Design at Children Now Location: San Francisco Bay Area, United States Profile: https://flows.cv/josemurillo ## Work Experience ### Associate Manager, Service Design (Brand Design Lead) @ Children Now Jan 2025 – Present | Oakland, CA Brand and visual communications lead for California's leading children's policy organization. Own brand strategy, design systems, and creative operations across digital, print, and public-facing materials. • Led a brand refresh from the ground up, collaborating with executive leadership to define brand strategy and build a cohesive visual identity and comprehensive guidelines. • Partnered with researchers, policy experts, and executives to design flagship reports and high-visibility presentations, translating complex data into clear, accessible visuals. • Contributed to a Creative Services infrastructure overhaul, co-developing a project intake system and owning the branded asset library and file system setup. • Built a Figma Buzz template library for social, enabling marketing teams to produce on-brand assets quickly and in bulk. ### Marketing Designer @ Children Now Jan 2023 – Jan 2025 | Oakland, CA Designed across brand, digital, and print channels, balancing multiple concurrent projects spanning social media, web, campaigns, and publications. • Identified UX gaps and co-led a component-driven website redesign from concept to launch, resulting in a 12% decrease in bounce rate and increased time-on-page for blog content. • Produced social media assets and content that drove a 47% increase in engagement and 289% growth on LinkedIn. • Produced a full suite of cross-channel branded templates — presentations, letterheads, and reports — ensuring visual consistency across all communications. ### Brand Designer @ Unknown Jan 2021 – Jan 2023 | San Francisco, CA Independent brand design practice working with small businesses in the San Francisco Bay Area. ### UI Designer @ #include @ Davis Jan 2020 – Jan 2021 | Davis, CA Contributed to redesign efforts for two nonprofit websites in a collaborative, cross-functional team environment. • Applied UX/UI principles to improve usability, accessibility, and visual hierarchy across key digital touchpoints ### Creative Contributor @ InPrint Magazine Jan 2019 – Jan 2020 | Davis, CA Shaped the visual and editorial direction of a university design publication alongside editors and fellow designers. ### Customer Success Specialist @ Credible Jan 2017 – Jan 2018 | San Francisco, CA Provided high-volume client support for a loan refinancing platform, helping clients navigate complex financial decisions with clarity and confidence. ### Customer Support Representative @ Yapstone Jan 2016 – Jan 2017 | Walnut Creek, CA Provided high-volume customer support for a vacation rental payment platform, helping renters and property owners navigate urgent payment issues and fraudulent chargebacks with clarity and urgency. ### Shift Supervisor @ Starbucks Jan 2015 – Jan 2016 | Tracy, CA Supervised daily operations and a team of 10+ baristas at a high-volume location, balancing workflow, scheduling, training, and team development in a fast-paced environment. ### Barista Trainer @ Starbucks Jan 2014 – Jan 2015 | Sacramento, California, United States ### Barista @ Starbucks Jan 2012 – Jan 2014 | Livermore, California, United States ## Education ### Bachelor of Arts in Design University of California, Davis ## Contact & Social - LinkedIn: https://linkedin.com/in/josemrlo - Portfolio: https://www.murillojose.com/ --- Source: https://flows.cv/josemurillo JSON Resume: https://flows.cv/josemurillo/resume.json Last updated: 2026-04-13