# Jose Ortega

> Product Designer

Location: Richmond, California, United States
Profile: https://flows.cv/joseortega

I'm a Product Designer focused on creating digital experiences that actually work for everyone. Design has shaped how I see the world for as long as I can remember – from cartoons to travel discoveries, everyday experiences showed me how much design impacts our lives.

Being colorblind turned into one of my biggest design strengths. Instead of seeing it as a roadblock, I approach color and contrast more thoughtfully, which makes my work naturally more inclusive. I care deeply about accessible design because I know firsthand how the right choices can transform someone's experience.

I solve problems by combining user research with inclusive design practices – turning insights into digital solutions through prototyping, testing, and iteration. My goal is always creating something that's both beautiful and accessible.

Outside of work, I'm usually traveling with my family (mostly chasing my toddler around), reading manga, or getting lost in a good video game. Fun fact: I explored six Japanese cities in seven days, which completely changed how I think about design across different cultures.

What I do:
User research, UX/UI design, prototyping, design sprints, journey mapping, competitive analysis, interaction design

Tools I use:
Figma, UserTesting.com, Miro, FigJam, Lucid

## Work Experience
### UX/UI Designer @ Travis Credit Union
Jan 2025 – Present

### Associate Product Designer @ Rocket Mortgage
Jan 2024 – Jan 2025

### Associate UX Designer @ Rocket Mortgage
Jan 2021 – Jan 2024

### Product Designer @ Co.Lab | You Belong in Tech
Jan 2021 – Jan 2021 | San Francisco Bay Area

### UX Designer @ Sprout Design
Jan 2021 – Jan 2021 | San Francisco Bay Area

### UX Designer @ joseortega.design
Jan 2016 – Jan 2021 | San Francisco Bay Area
Drove 40%-50% growth in online sales by leading end-to-end website redesign for e-commerce site
Delivered and tested designs and prototypes for Android, iOS, web, and desktop
Defined features in collaboration with product owners and third-party engineers
Researched and identified health startup to identify opportunities for improvement

### Workplace Operations @ KeepTruckin
Jan 2019 – Jan 2020 | San Francisco Bay Area
Designed 3 accessible way-finder maps for 300+ employees to navigate office space from any location
Owned and operated ticketing system supporting 100+ weekly request across 4 offices in the US
Improved ticket response rate by 50% by configuring layout using UX principles
Collaborated with the department to enhance the onboarding experience for 10-15 new hires

### Workplace Operations Assistant @ Zendesk
Jan 2017 – Jan 2019 | San Francisco, CA
Conducted a user research project with 1 product manager and 1 senior product designer, adding a customer feature that improved 15%-20%
Supported daily operations for 500+ employees
Gathered employee feedback and improved 25% process employee experience


## Education
### UX Design
Designlab

### AA in Animation
Berkeley City College

### Hercules High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/josedesign
- Portfolio: https://joseortega.design

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Source: https://flows.cv/joseortega
JSON Resume: https://flows.cv/joseortega/resume.json
Last updated: 2026-04-13