# Joseph Miller

> Product Designer specializing in UX Design and WCAG 3.0 Compliance

Location: River Edge, New Jersey, United States
Profile: https://flows.cv/josephmiller

With a Bachelor's degree in Music from Montclair State University and a UX Design certification from Google Grow, I currently excel as a Product Designer at Misfits Market. My core competencies lie in user experience design, evidenced through my proficiency in Figma and strategic enhancements that have significantly cut costs and streamlined operations.

At Misfits Market, our team revamped warehousing tools, realized substantial annualized savings, and forged new B2B partnerships, projecting to generate significant revenue. As a leader during the critical growth phase, I've been instrumental in nurturing a forward-thinking culture, committed to empowering our team and delivering innovative solutions that resonate with our diverse clientele and align with our organizational values.

## Work Experience
### Product Designer @ Misfits Market
Jan 2020 – Jan 2024
•	Revamped internal warehousing tools for the startup’s receiving platform by creating a new app and user flow for carton induction and distribution, delivering $3 million+ in annualized savings and achieving a 16.7% reduction in labor.
•	Optimized the customer management portal by reorganizing the app functions to more closely align with the employee needs, as well as creating a guideline for scaling features and adding functions in the future.
•	Designer for the company’s client-side tooling using Figma for their B2B initiative with a portfolio of 7+ clients. 
•	Shipped over 20 live products and grew from intern to designer by reading and applying research from sources such as the Baymard Institute and Google Grow’s UX Design Certification Program.

### Associate Manager, Customer Success @ Misfits Market
Jan 2020 – Jan 2023
•	Resolved issues for 6,000+ VIP and high priority customers by answering emails, live chats, and social media direct messages on Zendesk and Kustomer, the company’s Customer Relationship Management (CRM) platforms.
•	Guided a team of 50 domestic and international customer service agents by individual coaching, resolution management and writing help center documentation, such as the employee FAQ.

### Senior Instructor @ Valencia School of Music
Jan 2016 – Jan 2021 | Westfield, New Jersey, United States
•	Enhanced academic performance with a 14% increase in average grade percentages by diagnosing issues unique to a student via constant communication and using task management programs similar to Asana to create easily tracked goals.
•	Guided 50% of students to secure positions in prestigious musical ensembles by constantly sourcing new and intellectually challenging music from industry peers or individual research and a dedication to seeing a project through to the end.
•	Developed a specialized curriculum for 15 special needs students by integrating music education to teach essential skills such as clapping basic rhythms to teach fractions and counting.
•	Orchestrated 22 successful performances by organizing student repertoire and set times into achievable durations and skill levels, programming scheduled breaks and reaching out to students and parents for support in day-of operations.

### Shift Lead @ QuickChek Corporation
Jan 2016 – Jan 2019 | South Plainfield, New Jersey, United States
• Junior Manager tasked with cash management, deli operations, stock and inventory placement, and training.


## Education
### Bachelor's degree in Music
Montclair State University

### Certification in UX Design
Google Grow


## Contact & Social
- LinkedIn: https://linkedin.com/in/josephmillerux
- Portfolio: https://josephmillerux.com

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Source: https://flows.cv/josephmiller
JSON Resume: https://flows.cv/josephmiller/resume.json
Last updated: 2026-03-29