•Operated multiple customer service channels, including phone lines, email, and online live chat services. Provided exemplary written and verbal communication while maintaining a professional and approachable tone.
•Utilized customer relationship management software, eCommerce website tools, and order management programs on a daily basis. Adapted to system changes and updates on the fly in a fast-paced environment.
•Worked alongside Burton’s internal departments to maintain accurate web copy, support logistics and product distribution teams, and process marketing and public relations requests.
•Employed extensive product knowledge to educate customers and support sales while growing the Burton brand.