Fetcha is a comprehensive service designed to streamline the process of device returns for remote employees. Simply specify where to send a padded return box and the destination for the returned device, and Fetcha handles the rest.
The Filesystem team manages petabyte-scale user file and permission metadata, along with the Go service that handles over 1 million queries per second (QPS) with 99.95% availability.
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Played a key role in the execution and strategic planning for a multi-year initiative to develop and migrate to a simpler, more consistent, cost-effective, and secure tree-based data model and API, managing petabyte-scale user file and permission metadata.
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Contributed to the development, optimization, and strategic direction of the Filesystem API platform, ensuring efficient file management for millions of users globally.
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Contributed to the vision and planning for migrating 500+ internal services to the new Filesystem architecture. Helped facilitate a seamless transition without downtime, maintaining millions of QPS. This also includes writing migration guides for teams, and offering "whiteglove" migrations for key partner teams by imbedding within those teams to help with migration.
The Customer Engineering team creates and manages the internal tool (Support Tool) Dropbox support agents and Dropbox
employees use to manage Dropbox user accounts.
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Worked with other teams to ensure supportability for all new features and products was implemented in Support Tool.
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Designed a new supportability api platform to power future versions of Support Tool with a goal to allow for self-serve additions to the tool by other engineering teams.
Worked with a small team of developers to maintain and enhance the functionality of seven e-commerce websites.
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Developed an in-house internal tool (built with Node + React) to streamline the creation of marketing emails using components, ensuring cross-device compatibility.
