Member of the product management leadership team for a $300M venture capital-backed Series D real estate technology startup. Fastest promotion from IC to leadership in the history of Product Team.
• Oversaw and set product roadmap and partnered with research, design, & engineering teams to deliver:
1. New Pricing: Led end-to-end development of technology stack to support a shift in company pricing (tiered pricing with monthly platform fee charged via Stripe) to enable steady, long-term growth ($6M in run-rate revenue, ~23.4% revenue growth in Y1)
2. Commission Payments Redesign: Standardized complex commission plans, built commission calculator, designed customer-facing form & statements, and generated invoices, automating ~50% payouts
3. Customer Support Experience: Enhanced customer support experience and developed case management system for 20-member support team, achieving 4-hour ticket resolution SLA in 88% of tickets (33% improvement) and NPS score of 65 (18% improvement)
4. Internal Operational Efficiency: Collaborated with cross-functional internal teams (Sales, Implementation, Customer Success, Ops, Accounting) to assess manual processes and built technology-enabled solutions to automate 30% of employee workflows
5. Agent Dashboards and Reporting: Created product vision based on competitor and customer data and research to help transform static reports into dynamic dashboards with suggested insights to help agent run and grow their business
• Managed three product managers and led quarterly planning cycle, prioritizing initiatives, establishing quarterly OKRs, and measuring weekly results; grew the team by 4X, serving on 12+ panels and interviewing 130+ candidates, resulting in 26 full-time hires
• Organized logistics for 3 off-sites for 75+ employees, including managing $120K budget, building out program, and coordinating with vendors
