Responsible for various areas of E-commerce marketplace growth via heavy A/B experimentation, user research, and data analytics

• Subscription utilization improvements

• Cart and checkout

• Cross sell/Upsell

• Account creation

• Global Navigation

Responsible for redesigning the contributor experience

Building Prudential Retirement app where users can manage their financial portfolio.

• Applied user-centered design process to develop key features for enterprise platform in an agile environment

• Conducted grassroots user research through user interviews, competitive analysis,

and analytics to reinforce design decisions

• Created wireframes and prototypes for B2B platform and on mobile for engineering team and stakeholders to communicate designs

• Mobile App - Fossil Q: Completed the UX in 2 months collaborating with

product, visual, development, copy and strategy teams

• Implemented the UX design process including user research, brainstorms,

concepting, wire framing, high-fidelity mockups, interface design

• Spearheaded user testing into the design process and conducted them

• Developed UX documentation to communicate the design forward to teams

• Understood individual brands and follow style guides to preserve the integrity

of what the brand represents

Proactively monitored client accounts and troubleshooted technical issues, managed client relationships and coordinate dispatch of technicians.

Provided technical support with Passkey product and escalated issues.

Averaging 93% customer satisfaction and Top 10% in cases handled.

Anticipated customer’s needs and roadmapped future enhancements.

Assembled and troubleshooted medical devices and components. Tested for quality assurance with 5% failure rate and improved modules for greater efficiency.

Designed graphics for web, merchandise mock-ups and

movie posters; transcribed and transcoded interviews and

online media; assisted with filming on set (lighting and camera work)

Solely conceptualized and filmed a commercial to promote

the IRS Design Office in last 4 weeks and increased awareness of services;

contributed UX improvements to Phishing page of IRS Website