# Joshua Lee

> Senior Product Designer at Shutterstock

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/joshua

Experienced and always learning UX Designer specialized in human centered design skills to solve complex business problems creatively. I always communicate closely and work collaboratively with cross functional teams. My strengths reside in UX strategy, information architecture and user testing. 

My experience covers a range of verticals, from B2B platforms, wearables, and mobile apps.

## Work Experience
### Senior Product Designer @ Shutterstock
Jan 2022 – Present | New York City Metropolitan Area
Responsible for various areas of E-commerce marketplace growth via heavy A/B experimentation, user research, and data analytics
- Subscription utilization improvements
- Cart and checkout
- Cross sell/Upsell
- Account creation
- Global Navigation

Responsible for redesigning the contributor experience

### Senior User Experience Designer @ JPMorgan Chase & Co.
Jan 2020 – Jan 2022 | New York City Metropolitan Area

### Senior User Experience Consultant @ Coach USA
Jan 2019 – Jan 2020 | Paramus, New Jersey, United States

### Product Designer @ Prudential Financial
Jan 2019 – Jan 2019 | Newark, NJ
Building Prudential Retirement app where users can manage their financial portfolio.

### UX Designer @ Dealer Market Exchange
Jan 2018 – Jan 2019 | Greater New York City Area
-Applied user-centered design process to develop key features for enterprise platform in an agile environment
-Conducted grassroots user research through user interviews, competitive analysis,
and analytics to reinforce design decisions
-Created wireframes and prototypes for B2B platform and on mobile for engineering team and stakeholders to communicate designs

### UX Designer @ Fossil Group, Inc.
Jan 2017 – Jan 2018 | Dallas/Fort Worth Area
-Mobile App - Fossil Q: Completed the UX in 2 months collaborating with
product, visual, development, copy and strategy teams
-Implemented the UX design process including user research, brainstorms,
concepting, wire framing, high-fidelity mockups, interface design
-Spearheaded user testing into the design process and conducted them
-Developed UX documentation to communicate the design forward to teams
-Understood individual brands and follow style guides to preserve the integrity
of what the brand represents

### Client Support Specialist @ Reflect Systems Inc
Jan 2016 – Jan 2016
Proactively monitored client accounts and troubleshooted technical issues, managed client relationships and coordinate dispatch of technicians.

### Customer Support Specialist @ Lanyon
Jan 2014 – Jan 2016 | Dallas/Fort Worth Area
Provided technical support with Passkey product and escalated issues. 
Averaging 93% customer satisfaction and Top 10% in cases handled. 
Anticipated customer’s needs and roadmapped future enhancements.

### Technician @ AutoMedx
Jan 2014 – Jan 2014 | Dallas/Fort Worth Area
Assembled and troubleshooted medical devices and components. Tested for quality assurance with 5% failure rate and improved modules for greater efficiency.

### Graphic Design Intern @ Mondo Paradiso Films
Jan 2012 – Jan 2012 | Greater Los Angeles Area
Designed graphics for web, merchandise mock-ups and 
movie posters; transcribed and transcoded interviews and 
online media; assisted with filming on set (lighting and camera work)

### Intern @ Internal Revenue Service
Jan 2010 – Jan 2010
Solely conceptualized and filmed a commercial to promote
the IRS Design Office in last 4 weeks and increased awareness of services; 
contributed UX improvements to Phishing page of IRS Website


## Education
### Bachelor of Arts (B.A.) in Media Arts and Design
James Madison University


## Contact & Social
- LinkedIn: https://linkedin.com/in/joshualeeux
- Website: http://joshjoonlee.com

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Source: https://flows.cv/joshua
JSON Resume: https://flows.cv/joshua/resume.json
Last updated: 2026-02-23