Lead DevOps and CI/CD pipelines so that deployments are faster and less error-prone, by building automated workflows and configuring scalable cloud environments.

Manage product testing and debugging so that app quality continuously improves, by conducting root cause analysis and collaborating with developers to implement fixes and enhancements.

Facilitate daily standups and mentor developers so that the team maintains productivity and alignment, by implementing Agile methodologies and providing structured onboarding for new hires.

Coordinate and conduct client demos and manage stakeholder communications so that business objectives align with technical delivery, by translating client needs into feature roadmaps and leading progress presentations.

Design and enhance the company website so that brand visibility and lead generation improve, by applying SEO strategies, performance optimizations, and modern web frameworks.

Analyze and resolve over 100+ complex software issues using trace analysis, source code, and advanced debugging tools, reducing average resolution time by 30%.

Coordinate cross-functional teams, ensuring 100% on-time resolution of over 20 high-priority cases.

Participate in weekly triage meetings, and knowledge share with fellow OSS engineers to help improve team efficiency by 20%.

Acquire new skills through research and consultation, resolving 95% of cases with the latest Microsoft technologies.

Manage critical situations (CritSits) with 24/7 availability, adhering to processes and ensuring 100% success in meeting customer expectations and maintaining service continuity, including weekend coverages.