# Joshua Abuto > Senior Software Engineer @ Sanomi Platinum Services | Afrotech ’24 | Former Open-Source Software Support Engineer @ Microsoft | Data Analyst | Data Engineer Location: Dallas-Fort Worth Metroplex, United States Profile: https://flows.cv/joshuaabuto πŸ‘‹ Hi, I'm Joshua Abuto, a results-driven Software Engineer, specializing in crafting efficient and robust solutions that drive technological innovation. With a dynamic background that spans from management consulting to the intricate realm of data analytics, I bring a unique blend of skills and expertise to every project. πŸ”§ As a Backend Engineer, I thrive on translating complex challenges into streamlined code. My passion lies in developing scalable and high-performance systems that empower businesses to thrive in the digital age. I'm deeply committed to refining user experiences through a meticulous focus on functionality, security, and optimization. πŸ“Š My journey began in the world of management consulting, where I honed my strategic thinking and problem-solving abilities. This experience granted me a holistic perspective on organizational dynamics and fortified my ability to engineer solutions that align with both technical and business objectives. πŸ” Venturing into the data analytics space, I cultivated an innate understanding of data-driven decision-making. I've had the privilege of harnessing data to unearth valuable insights, and fostering data-informed strategies that drive growth and innovation. πŸš€ Whether I'm architecting complex backend systems or leveraging data to fuel informed decisions, my commitment to excellence remains unwavering. I thrive in collaborative environments, and my diverse background allows me to bridge gaps between technical teams and business stakeholders seamlessly. 🌟 Let's connect! Whether you're interested in discussing innovative tech solutions, data-driven strategies, or simply sharing insights, I'm always excited to engage in meaningful conversations. Feel free to reach outβ€”I look forward to connecting with you! ## Work Experience ### Creative Director @ Illastrative Enterprises Jan 2025 – Present | Texas, United States ### Multimedia Specialist @ Illastrative Enterprises Jan 2023 – Present | Texas, United States ### Chief Executive Officer @ Illastrative Enterprises Jan 2023 – Present | Texas, United States ### Senior Software Engineer and Chief Technology Officer @ SANOMI PLATINUM SERVICES Jan 2021 – Present | Kenya β€’ Oversee full lifecycle development of a cross-platform application so that users experience seamless functionality and product stability, by managing design, coding, testing, and deployment on GitHub, Google Play Store, and Apple Connect. β€’ Lead DevOps and CI/CD pipelines so that deployments are faster and less error-prone, by building automated workflows and configuring scalable cloud environments. β€’ Manage product testing and debugging so that app quality continuously improves, by conducting root cause analysis and collaborating with developers to implement fixes and enhancements. β€’ Facilitate daily standups and mentor developers so that the team maintains productivity and alignment, by implementing Agile methodologies and providing structured onboarding for new hires. β€’ Coordinate and conduct client demos and manage stakeholder communications so that business objectives align with technical delivery, by translating client needs into feature roadmaps and leading progress presentations. β€’ Design and enhance the company website so that brand visibility and lead generation improve, by applying SEO strategies, performance optimizations, and modern web frameworks. ### Microsoft Azure Application Support Engineer - App Services @ Microsoft Jan 2023 – Jan 2025 | Dallas-Fort Worth Metroplex β€’ Represent Microsoft and effectively manage relationships with over 200 corporate customers, achieving a 95% customer satisfaction rate through prompt and clear communication across telephone, written correspondence, and electronic services. β€’ Analyze and resolve over 100+ complex software issues using trace analysis, source code, and advanced debugging tools, reducing average resolution time by 30%. β€’ Coordinate cross-functional teams, ensuring 100% on-time resolution of over 20 high-priority cases. β€’ Participate in weekly triage meetings, and knowledge share with fellow OSS engineers to help improve team efficiency by 20%. β€’ Acquire new skills through research and consultation, resolving 95% of cases with the latest Microsoft technologies. β€’ Manage critical situations (CritSits) with 24/7 availability, adhering to processes and ensuring 100% success in meeting customer expectations and maintaining service continuity, including weekend coverages. ### Back End Engineer @ Veryable Jan 2022 – Jan 2023 | Dallas, Texas, United States Typescript, JavaScript, Launch Darkly, PostgreSQL, SQL, Databases, Microservices, New Relic, Postman, LogRocket, CI/CD, Git, GitHub, CircleCI, AWS, Troubleshooting, Jest, Unit Testing, Integration Testing, Python, GraphQL, Kubernetes β€’ Collaborated to build and maintain a robust backend scalable system in order to maintain 100% functionality 99% of the time. β€’ Contributed to the engineering of microservices while optimizing current architecture. β€’ Architected and built new features in order to improve the platform’s functionality and overall user experience. β€’ Responded to and resolved support requests by diagnosing faulty behaviors and/or implementing bug fixes in order to minimize undesired behaviors for the end user, hence improving retention through better experience. β€’ Diagnose and resolve system errors and slowdowns, in order to maintain software uptime. β€’ Reviewed code by providing improvement suggestions or identifying errors to my co-workers. β€’ Utilized Kanbanize and Jira in order to plan, collaborate, and share transparency on projects, feature development, and support tickets. ### Management Consultant @ AustinCSI Jan 2021 – Jan 2022 | Plano, Texas, United States β€’ Provide a robust range of solutions to data and development problems and/or concerns. β€’ Developed and consulted in the building of Power BI dashboards, data analysis, and engineering, and also full-stack development. β€’ Built a proof of concept using Robot Framework to capture and store data in order to utilize and acquire potential new projects and clients resulting in an increase in revenue. β€’ Designed and architected proprietary solutions and platforms for the internal company, in order to improve all processes and applications by 10-20% to improve internal consultant and management experience. ### Data Analyst @ AustinCSI Jan 2022 – Jan 2022 Data Analyst, AT&T Microsoft Power BI, Microsoft Excel, Microsoft SQL Management Studio, SQL β€’ Analyzed and maintained daily report data to ensure data integrity in multiple dashboards and database tables β€’ Built new dashboards from provisioned data in order to provide new analysis to inform new strategies β€’ Collaborated with multiple teams to maintain and add data value realization to data visualization resources ### Full Stack Developer @ AustinCSI Jan 2022 – Jan 2022 Full Stack Developer, REACT Support Product Development, Next JS, Next-Auth, Full Stack Web Development, Jira, Prisma, Docker, Azure Container Registry, Azure Web App Services, MySQL, Agile Delivery, RESTful Services, CSS, Tailwind CSS, DaisyUI, Figma β€’ Designed and prototyped the UI/UX for a web platform using Figma β€’ Created and deployed a Minimum Viable Product for the web app with authentication capabilities ready to be deployed β€’ Provisioned and maintained backend resources such as azure container registry, azure web app services, Azure MySQL database, and azure application insights β€’ Manage and carry out the development efforts for both front end and backend ### Data Engineer @ AustinCSI Jan 2022 – Jan 2022 Data Engineer, Data Factory Team Data analysis, Python, ETL Pipeline, Git/GitHub, MySQL, Power BI, Azure, CI/CD Pipelines, DevOps, PowerShell β€’ Created an automated ETL Pipeline using python in order to improve the Power BI transformation steps β€’ Consulted on various visualization efforts in order to ensure perfection before client presentations β€’ Reviewed data flows and propose optimized solutions ### Full Stack Developer @ AustinCSI Jan 2022 – Jan 2022 Full Stack Developer, AT&T Product Development, Next JS, Full Stack Web Development, Azure AD, MySQL, Agile Delivery, iTrack, RESTful Services β€’ Designed and created a new feature in order to improve reporting and analysis β€’ Supported and maintained a platform that analyzes server decommissioning efforts. β€’ Documented all handover and maintenance documentation for sustainability. ### Data Analyst @ AustinCSI Jan 2021 – Jan 2021 Client: AT&T Technology: Python, Microsoft Power BI, Microsoft Excel β€’ Cleansed and analyzed daily report data in order to inform and visualize data for decommissioning data centers β€’ Prepared and presented insights and strategies in order to inform the best decommissioning strategy β€’ Programmed a python script to cleanse and synthesize data to automate the daily report ### Management Consultant @ AustinCSI Jan 2020 – Jan 2021 | Plano, Texas, United States ### Data Entry Assistant @ AustinCSI Jan 2021 – Jan 2021 ### Delivery Coordinator @ AustinCSI Jan 2021 – Jan 2021 Client: Raytheon Technologies Technologies: Sketch, Microsoft PowerPoint, Microsoft Word, Microsoft Excel β€’ Collaborated on assessing the data conditions in order to provide data strategy on how build an executive dashboard β€’ Streamlined the process of communication between multiple client stakeholders and the team β€’ Organized and documented the data and notes in a central manner to be used during the discovery process β€’ Conceptualized and crafted data diagrams and presentations in order to deliver a visualization to the stakeholders ### Full-stack Developer @ AustinCSI Jan 2020 – Jan 2021 Client: Kubota Tractor Corporation - North America Division Technology: ReactJS, NodeJS, Express JS, Java, SQL β€’ Designed and developed a full stack dealer management platform in order to visualize and report dealer sales data in collaboration with a fellow developer. β€’ Reduced costs by developing a full-stack proprietary React platform to enable inhouse hosting of the visualization and data hosting β€’ Optimized the annual sales target-setting and reporting process that nullified travel and logistical costs by centralizing, automating and creating a paperless process β€’ Tested and deployed the platform in the client environment by ensuring zero vulnerabilities and facilitating user testing β€’ Trained and documented the development information for the multi-role platform to be used and maintained by the business analyst β€’ Focused on the β€’ Demonstrated, articulated and addressed the progress and hindrances of the development during the daily stand ups and demos. ### Intramural Activity Supervisor @ UTA Campus Recreation Jan 2019 – Jan 2020 | Arlington, TX ### Intramural Official @ UTA Campus Recreation Jan 2019 – Jan 2019 | Arlington, TX ### Housing Ambassador @ University Housing Jan 2018 – Jan 2019 | Dallas/Fort Worth Area β€’ Being the first contact to the housing services, the housing ambassadors are meant to serve, direct and assist in-person and on call customers with the best information and customer service on behalf of the housing services. β€’ They are not only tasked with front desk duties but are also required to do housing tours and tabling events. ### Resident Assistant @ The University of Texas at Arlington Jan 2018 – Jan 2018 | Arlington, Texas ### Housing Ambassador @ University Housing Jan 2017 – Jan 2018 | University of Texas at Arlington β€’ Being the first contact to the housing services, the housing ambassadors are meant to serve, direct and assist in-person and on call customers with the best information and customer service on behalf of the housing services. β€’ They are not only tasked with front desk duties but are also required to do housing tours and tabling events. ### IS Professional In-Training @ Wisconsin Department of Health Services Jan 2017 – Jan 2017 | Madison, Wisconsin Area Under the close supervision of the Desktop Management and Support Section Chief, perform activities in support of DHS operations. Duties include hands-on support of incidents, change and request management related to DHS desktops, laptops, printers, wireless devices, and applications. The primary focus of this position is to resolve technical issues and to assist customers with desktop applications, documents, and sharing information. This position participates in the ongoing service delivery efforts of the Section by communicating, coordinating, and cooperating with other sections and teams within the Department. The incumbent in the position must be focused on customer service, and have behaviors which display that attitude. ### Database Developer @ Joshua Abuto Jan 2016 – Jan 2016 | Mombasa County, Kenya Technology: Microsoft Access, Microsoft VBA, Intranet, SQL, MySQL β€’ Analyzed, gathered and mapped out the requirements for the health and wellness center processes β€’ Designed and architected the database for the school’s health and wellness β€’ Implemented and deployed the health and wellness database in the local server (intranet) β€’ Reduced weekly and monthly report generation by 110% through the implementation of the database β€’ Increased efficiency by 85% of the patient intake process through the implementation of a graphical user interface to the database ### Assistant to the Communication/IT leader 2014 @ Kizingo SDA church Jan 2012 – Jan 2015 ## Education ### Master of Science - MS in Information Science/Studies Trine University Jan 2023 – Jan 2025 ### Bachelor of Science - BS in Computer Software Engineering The University of Texas at Arlington Jan 2017 – Jan 2020 ### Bachelor’s Degree in Computer Science University of Wisconsin-Milwaukee Jan 2016 – Jan 2017 ### IB Diploma in IB Diploma Aga Khan University Jan 2008 – Jan 2016 ## Contact & Social - LinkedIn: https://linkedin.com/in/joshua-abuto - Website: https://www.abutojoshua.com/ --- Source: https://flows.cv/joshuaabuto JSON Resume: https://flows.cv/joshuaabuto/resume.json Last updated: 2026-03-22