Consulted with a variety of customers from all industries using the Qualtrics Experience Manager (XM) software platform, providing product support to create and maintain effective workflows. Served as Team Lead of Mobile App SDK support team, reducing SLA by 50% by training team members and optimizing learning documentation. Collaborated with Mission Critical Support team to establish a Web Accessibility support specialty to help reduce escalations and provide frontline feedback to our Engineering team.

Wrote Python code to experiment with biologically realistic neuronal dynamics in a novel spiking neural network architecture. Utilized Tensorflow and OpenCV to design a CNN architecture to predict global motion of natural scenes.