• Internal Tooling Development: Built and maintain internal tools using Retool and also owned / developed internal features within our production environment.

• Worked closely with Implementation Managers and Customer Support teams to identify needs and problems. We then either fixed these problems directly or helped relay the need to the proper team.

• Tailored API configurations to customer needs, ensuring smooth data ingestion that aligns with both client preferences and application requirements.

• Data Issue Resolution: Conducted deep dives into data issues and discrepancies, leveraging extensive knowledge of multiple SIS platforms.

• Database Management: Performed database restores using RDS snapshots to safely and efficiently migrate data to production environments.

• Customer-Facing Support: Collaborated directly with customers to troubleshoot complex issues like SSL configuration, server-side caching, and firewall setups, ensuring uninterrupted data synchronization.

• Query Optimization: Refined and optimized Oracle queries to enhance performance for customers using Oracle-based SIS systems, significantly improving query speed and reliability.

Credits include: American Experience (PBS), The Antidote (Amazon Prime), Kansas City Lights (Dan Wood), Various Ads for companies such as: UNIQLO, Toom, Landmark Bank, Kraft, Nelson Atkins Museum, Boom Ideanet...