● Developed internal analytics application using Node JS, designed to analyze and interpret global entry appointment availability data and discover insights for our users.

● Constructed dashboard for customer support team to integrate relevant data display and actionable features, such as issuing refunds, resulting in 90% reduction in support escalation.

● Designed and implemented several customer-centric features, including a new onboarding flow and a self-help modal, with React and Figma, used by thousands of users per month.

● Designed in-app academy feature to simplify user onboarding process by transforming complex external documentation into step-by-step instructions, further enhanced with custom illustrations crafted in Figma.

● Executed technical development of in-app academy using React, Next JS, Chakra, TRPC, and TypeScript that is now used by dozens of users to set up their account.

● Developed backend API using Node JS and TypeScript, to expand endpoints for unified prop-tech API.

● Developed backend Node application using TypeScript, GraphQL, and PostgreSQL, reinforced by comprehensive test coverage to ensure system reliability and performance.

● Constructed getrentdrop.com website utilizing Webflow, effectively supporting the mobile app launch to thousands of people on waitlist.

● Owned redesign of ‘Rental’ creation UX resulting in a 150% surge in potential onboarding conversion rates, based on A/B usability interviews conducted at Harvard Innovation Labs.

● Led engineering stand-up meetings, roadmap planning, and task creation sessions, using Linear app to streamline workflows and enhance team productivity.

● Collaborated with hundreds of customers to build websites on HubSpot platform using HTML, CSS, and JavaScript.

● Designed and engineered an internal video management tool utilizing React for internal training used by 800 employees.