• Programs a slack bot for the incident command center increasing incident response time by 90%

• Designs python scripts, automating cloud network operation runbooks to decrease engineer's mean time to resolve by 50%

• Utilizes restful APIs for Splunk On-Call, Jira, Slack, and Confluence to mirror incident response procedures

• Creates and maintains regression testing procedure for automation tools

Debugged automation program to help engineers respond to network vulnerability incidents efficiently

Communicated with 3+ teams of network engineers to understand pain points of operations procedures

Collaborated with senior software engineers while designing and deploying new programs

Installed and configured Cisco switches, routers, and servers for the customer experience network engineers

Troubleshooted layer 1 and layer 2 network issues within the data center proactively mitigating production issues

Upgraded Cisco software on Nexus routers and Aggregation Service routers to improve infrastructure stability

• Managed work floor efficiently to fulfill customer orders while completing day-to-day tasks

• Facilitated new employee training involving all aspects of sandwich production

• Reported daily financial and employee performance reports to upper management