In this DesignOps role, I was part of a two-person team managing the formal quality assessment program for the entire IBM Software business unit. For each major release, all products and features were required to have a formal review meeting with the product team, a design executive, and a review panel who assessed quality using the IBM Experience Standards, resulting in a score from 0 to 100.

• Recruited and trained 300+ reviewers to assess products on design focus areas (Accessibility, Content, Usability, Visual design, and Watson AI) and universal experiences (Discover, Learn, Try, Buy, Get started, and Use) using the IBM Experience Standards

• Revamped assessment process by creating Airtable web forms for each reviewer role, automating the calculation of scores, facilitating publication of assessment reports on the IBM intranet, and creating dashboards to track quality scores over time

• Ensured all issues identified by reviewers were tracked in GitHub or Jira, driving a 10% annual improvement in quality scores

• Promoted the use of quality scores as a success metric by writing intranet blog posts and presenting to product teams

Led a 20-person team designing the core features of IBM Cloud Pak for Data, an integrated data and AI platform enabling enterprises to modernize how they collect, organize, and analyze data and infuse Watson artificial intelligence throughout their businesses.

• Established regular design team critiques and "four-in-a-box" meetings with the product marketing, development, design, and content teams to facilitate knowledge sharing and develop a shared vision of the IBM Cloud Pak for Data platform

• Collaborated with teams who designed the previously standalone products contributing concepts to the Cloud Pak for Data platform, including IBM Knowledge Catalog and IBM Watson Studio, to ensure a consistent and unified platform experience

• Participated in cross-product teams defining the services shared across multiple IBM Cloud Paks and their corresponding Carbon design patterns including the homepage framework, global search, onboarding, notifications, and user management

Led design and documentation of Archipelago design system for the next generation Informatica Intelligent Cloud Services platform

• Pitched new design system concept to improve UX integration of business process modeling tools from an acquired startup

• Established design patterns for asset management, forms, tables, messaging, validation, navigation, and responsive layouts

• Collaborated with a team of front-end developers to implement Archipelago design patterns as reusable React components

• Coordinated with marketing and product visual designers to embrace the new company brand introduced late in the project

Originally a startup business unit focused on simple data integration use cases for Salesforce customers, Informatica Cloud evolved into the leading integration platform-as-a-service (iPaaS) with a mapping designer, replacing legacy PowerCenter development tools.

• Led design and user research for the Informatica Cloud mapping designer, which enabled integration developers to create parameterized mappings and “citizen integrators” to run tasks based on those mappings with easy-to-use wizards

• Revamped information architecture of the Informatica Cloud platform to incorporate new development tools including the mapping designer and business process modeling and monitoring tools from an acquired startup

• Coordinated with product visual designers to embrace a new company brand and improve the initial platform experience

During my early years at Informatica, web applications were only used for limited use cases while most integration development work took place within PowerCenter development tools for Windows or new plug-ins for the Eclipse integrated development environment.

• Led design and user research for Informatica Analyst, a web application for profiling data sources and creating data quality rules, scorecards, mapping specifications, and reference tables

• Also led design and user research for Informatica Administrator, a web application for configuring and monitoring the services necessary to run all Informatica enterprise applications including Informatica Analyst and PowerCenter development tools

• Documented design patterns for Informatica's enterprise web applications on an intranet website using Adobe Dreamweaver