# Joshua Yao > Product Designer. Location: San Francisco, California, United States Profile: https://flows.cv/joshuayao www.joshuayao.com I'm a UX designer who's excited about creating human-centered designs with ubiquitous computing or immersive design. I love collaborating with other designers and creating something greater than the sum. When I'm not doing UX design work, I play around with photography and film, two hobbies which I once did professionally and also apply to my design work, such as creating media for video prototyping, concept testing, or more. ## Work Experience ### Senior UX Designer @ Zoox Jan 2024 – Present ### Senior UX Designer @ Tesla Jan 2023 – Jan 2024 Led design on both enterprise and consumer including mobile service app, service.tesla.com, parts catalog, and more. Led design of mobile service app, an enterprise app with thousands of monthly active users, working agile to quickly introduce new features matching business needs and scale service to meet worldwide demands. Led design for vehicle inspection flows, reducing a long process to about a minute, saving the business and the customer time and money. Redesigned Tesla service portal leading to a sharp increase of active users. ### UX Designer @ Tesla Jan 2021 – Jan 2023 ### UX/UI Designer @ Microsoft Jan 2020 – Jan 2021 | United States Worked on the Xbox team designing support integration, personalization, and onboarding experiences across the product ecosystem. Worked on the Unified Feedback Model to unify how users experience giving feedback across endpoints, as well as supported evangelism efforts. Established research, design frameworks, and presented recommendations to executive leadership resulting in ecosystem-wide changes. ### UX Designer @ U.S. Bank Jan 2019 – Jan 2020 | Greater Atlanta Area Worked on the bank’s internal design consultancy, charting and driving multiple projects including website redesigns and designing fin-tech solutions, such as a personal finance app that reduces the wallet to a single card. Led intern design teams through product design process. Work has resulted in patents. Received full-time return offer. ### UX Designer @ Lucid Jan 2019 – Jan 2019 | Greater Salt Lake City Area Designed Lucidchart’s AWS cloud architecture visualization containing complex workflows for technical customers, while collaborating directly with managers and developers, resulting in record sales, new components in the design system, and the addition of three teams after release Designed alternative new user experiences for A/B testing with the goal of improving learnability and user retention. Designed dark mode for web, iOS, and Android versions of Lucidchart. Received full-time return offer. ### UX Designer & Developer @ Noble Group LLC Jan 2017 – Jan 2018 | Greater Seattle Area - Redesigned and developed a website which increased session duration, capture rate, and new visitor count, while reducing bounce rates. - Conducted independent UX research through Analytics, competitive analysis, and tests. - Built design requirements, information architecture, and personas based on research. - Created high-fidelity mockups and ran test trials to hone the design - Coded live website using HTML, CSS, and JavaScript. ### User Experience Student Designer @ University of Washington Jan 2016 – Jan 2017 | Seattle, Washington Worked in directed research groups conducting UX design, research, and development. Fashioned physical prototypes for UX testing with Arduino, Raspberry Pi, and more. Laid the UX research and design groundwork for a large-scale interactive public interface. Collaborated with Google studying ubiquitous computing among college students. Created an interactive social robot based on UX research sessions with high school students observing human robot interactions. Designed and helped develop a CMS for an interactive teen stress survey, while cooperating with different teams in an agile development cycle. Designed an IV infusion system interface targeted to doctors and nurses with the Seattle Children’s Hospital. ### Web Production Intern @ KCTS 9, Cascade Public Media Jan 2017 – Jan 2017 | Greater Seattle Area Prepared, published, and maintained website content through the company’s content management system and video channels. Supported producers in content research, development, production, and creating procedure documentation. Gained hands-on experience in web production including prepping text, video, and graphics for online publishing; using Drupal content management system; web page formatting with HTML, CSS, and JavaScript and exposure to SEO best practices, content strategy, interaction design, and Google Analytics. Designed and built numerous web applications, including: - Map with Picture Markers - Multi-video HTML5 player And also resolved basic issues with the site through HTML, CSS, or JavaScript. ### Media Intern @ Overseas Radio & Television Jan 2012 – Jan 2012 | Taipei City, Taiwan Wrote, directed, produced, and edited short films for both web and television usage. Closely worked with an international workforce, while speaking multiple languages, to produce promotional and narrative films. Design and led numerous short films, which involved: - Writing - User Research - Storyboarding - Project Management - Filming - Editing - Production ## Education ### Master of Science - MS in Human Computer Interaction Georgia Institute of Technology ### Bachelor of Science (B.S.) in Human Centered Design and Engineering University of Washington ### Associate’s Degree in Associate of Science Seattle Central College ## Contact & Social - LinkedIn: https://linkedin.com/in/joshuayao - Portfolio: https://www.joshuayao.com --- Source: https://flows.cv/joshuayao JSON Resume: https://flows.cv/joshuayao/resume.json Last updated: 2026-04-13