San Francisco, California, United States
I advise founders and GTM leaders on how to design community-integrated operating models across product, marketing, sales, and customer success.
My work focuses on the structural layer: aligning narrative, adoption systems, customer education, and community infrastructure so that community contributes meaningfully to acquisition, retention, and expansion.
Recent formal advisory engagements have included BILL, Justworks, and Coda, where I partnered directly with leadership teams on GTM and community integration.
I’ve also provided strategic consultation to companies such as Grammarly, and have had advisory conversations with teams at Canva, Dropbox, Gong, HubSpot, Miro, Notion, Slack, Zoom, Calendly, and Squarespace.
Typical areas of focus include:
• Community-integrated GTM design
• Positioning clarity and narrative refinement
• Pricing and packaging input from a community and adoption lens
• Customer education and adoption systems
• Community infrastructure strategy
Alongside advisory work, I write The Community Code, where I examine the practical realities of embedding community into GTM systems. The book and Substack extend the same operating model perspective into research, case studies, and field analysis.