# Josiah A.

> Software Engineer

Location: Chicago, Illinois, United States
Profile: https://flows.cv/josiaha

Hi! I’m in tech with a background in Philosophy and Computer Science. I love coding and systems architecture, but also think deeply about life’s big questions and how tech can improve our lives, not just make them easier.

## Work Experience
### Senior Software Engineer @ Alight Solutions
Jan 2024 – Present
- Infrastructure analysis and development for customer-facing conversational tools, including generative AI and rule-based systems.
- Lead cross-functional collaboration to ensure technical alignment during a major platform migration.
- Monitoring with New Relic and AWS CloudWatch, along with feedback collection and analysis for production and demo tools.

### Digital Product Analyst @ Alight Solutions
Jan 2022 – Jan 2024 | Chicago, Illinois, United States
Work alongside Alight’s IVA (Intelligent Virtual Assistant) team to fine-tune conversational AI by accurately identifying user intent and delivering hyper-personalized responses.
- Partner with development teams on quality assurance testing and validation for newly developed IVA capabilities before they move to production environment
- Instrumental in Alight’s adoption of new generative AI technologies - created a demo to illustrate
ChatGPT capabilities alongside embedding search (demo escalated to CTO)
- Organize debug meetings with cross-functional teams to fix features before moving to production

### Python Instructor @ Juni Learning
Jan 2020 – Jan 2022
Tutor elementary on Python fundamentals and high school students on advanced algorithms in Java.

### Software Engineer Intern @ Project Reclass
Jan 2021 – Jan 2021
Develop a golang bot and deploy it to a three-node Kubernetes cluster to facilitate infrastructure
research towards reimagining Project Reclass’s production systems.
- Implement chatbots in golang; dockerize and deploy chatbots as Kubernetes workloads
- Live demo Kubernetes’ self-healing capabilities in response to pod or node failures at external event
- Prepare then deliver internal lightning talks on container virtualization with Docker and Kubernetes
- Independently contribute features and bug fixes to Project-Reclass/toynet-react
(a containerized React application hosted at toynet.projectreclass.org)


## Education
### Bachelor's degree in Computer Science
University of Chicago
Jan 2018 – Jan 2022


## Contact & Social
- LinkedIn: https://linkedin.com/in/josiahaviles

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Source: https://flows.cv/josiaha
JSON Resume: https://flows.cv/josiaha/resume.json
Last updated: 2026-03-22