Experienced Software Engineer with a demonstrated history of working in the computer software industry. Skilled in Python and Ruby.

Experience

2023 — NowPagerDutySenior Software Engineer

2023 — Now

* part of PD Advance/AI first group

* from prototype to deploying agents in prod (harder than it seems)

* Served as one of the core developers behind PagerDuty’s AI agents, including the productionization of the Insights Agent & SRE Agent and a reusable framework now adopted across multiple teams.

* Contributed to early access rollout, agent evaluation pipelines, and adoption strategies that supported product growth and operational insights.

* Collaborated with product and GTM teams to support monetization strategy—helping define usage metrics and surface value delivery

2019 — 2023PagerDutyMonetization Software Engineer

2019 — 2023

San Francisco Bay Area

Led large scale refactoring and migration of backend checkout workflows in order to use Zuora orders API. This led to decrease in development time for adding new add-ons.

Developed new frontend checkout workflows for customers to increase their propensity to buy

Helped migration from old ember checkout flow to redesigned react checkout

Led technical pricing migration strategy and implementation for ~16K customers to the new pricing plans

2019 — 2019UtilityAPISenior Software Engineer

2019 — 2019

2016 — 2019UtilityAPISoftware Engineer

2016 — 2019

Oakland, CA

Lead developer for creating a customized test platform for both the Share-My-Data API and registration client interface for a major utility company

Wrote the webhook API system using the underlying notification system so that developer integrations are aware of asynchronous changes to their customer’s account

Wrote the email notification system utilizing the same underlying notification system to improve customer engagement with the sales process

Made improvements to internal job processing system for better UI experience

Built internal tools to support tech and business team to improve workflow

Maintain and update website scrapers, parsers and front-end code to gather account and service information of utility account holders

Build new custom parsers and scrapers to increase utility coverage

Worked in refactoring existing codebase for faster on-boarding new engineers and greater reliability in servicing customers

Help conduct code reviews to ensure consistency and harmony on existing code base in order to reduce technical debt, increase reliability and rapid onboarding

Education

Virginia Tech

Computer Science

2007 — 2011

Gar-Field High School

High School Diploma

2007 — 2011