# Jouella Fabe

> 10+ years in software engineering  — from early data eng at UtilityAPI to building monetization strategies and AI agents at PD. Passionate about tech, education, and community impact. ✌🏻

Location: College Park, Maryland, United States
Profile: https://flows.cv/jouella

Experienced Software Engineer with a demonstrated history of working in the computer software industry. Skilled in Python and Ruby.

## Work Experience
### Senior Software Engineer @ PagerDuty
Jan 2023 – Present
* part of PD Advance/AI first group
* from prototype to deploying agents in prod (harder than it seems)
* Served as one of the core developers behind PagerDuty’s AI agents, including the productionization of the Insights Agent & SRE Agent and a reusable framework now adopted across multiple teams.
* Contributed to early access rollout, agent evaluation pipelines, and adoption strategies that supported product growth and operational insights.
* Collaborated with product and GTM teams to support monetization strategy—helping define usage metrics and surface value delivery

### Monetization Software Engineer @ PagerDuty
Jan 2019 – Jan 2023 | San Francisco Bay Area
• Led large scale refactoring and migration of backend checkout workflows in order to use Zuora orders API. This led to decrease in development time for adding new add-ons. 
• Developed new frontend checkout workflows for customers to increase their propensity to buy 
• Helped migration from old ember checkout flow to redesigned react checkout 
• Led technical pricing migration strategy and implementation for ~16K customers to the new pricing plans

### Senior Software Engineer @ UtilityAPI
Jan 2019 – Jan 2019

### Software Engineer @ UtilityAPI
Jan 2016 – Jan 2019 | Oakland, CA
• Lead developer for creating a customized test platform for both the Share-My-Data API and registration client interface for a major utility company
•  Wrote the webhook API system using the underlying notification system so that developer integrations are aware of asynchronous changes to their customer’s account
 • Wrote the email notification system utilizing the same underlying notification system to improve customer engagement with the sales process
• Made improvements to internal job processing system for better UI experience
• Built internal tools to support tech and business team to improve workflow 
• Maintain and update website scrapers, parsers and front-end code to gather account and service information of utility account holders
• Build new custom parsers and scrapers to increase utility coverage
• Worked in refactoring existing codebase for faster on-boarding new engineers and greater reliability in servicing customers
• Help conduct code reviews to ensure consistency and harmony on existing code base in  order to reduce technical debt, increase reliability and rapid onboarding


## Education
### Computer Science
Virginia Tech

### High School Diploma in IB Diploma
Gar-Field High School
Jan 2007 – Jan 2011


## Contact & Social
- LinkedIn: https://linkedin.com/in/jouella-fabe-2614a833
- Website: http://www.vthacks.com
- GitHub: http://macmania.github.com
- GitHub: http://github.com/macmania

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Source: https://flows.cv/jouella
JSON Resume: https://flows.cv/jouella/resume.json
Last updated: 2026-03-22