# Juan Ruiz > Product Manager | Platform, AI & Internal Tools | EdTech & SaaS Location: San Francisco, California, United States Profile: https://flows.cv/juanruiz Product Manager focused on building internal platforms, workflow automation systems, and AI-enabled self-service products across EdTech and SaaS environments. I specialize in translating complex operational challenges into scalable products that improve efficiency and user outcomes. My work has included building internal systems and automation workflows used by 7,000+ users, including a Salesforce-inspired Staff Portal, student self-service services, and an AI-powered chatbot designed to reduce support load and improve access to information. My experience spans the full product lifecycle, discovery, UX design, delivery, and post-launch optimization, working closely with engineering, design, and operations teams to ship systems that support real operational workflows. I’m particularly interested in opportunities focused on platform products, internal tools, AI automation, and complex systems, where strong product thinking and clear execution can meaningfully improve how organizations operate. ## Work Experience ### Product Manager @ Calbright College Jan 2024 – Present | San Francisco, California, United States • Product owner for Staff Portal, a Salesforce inspired internal SIS used by counselors, admissions, and operations teams to manage 7,000+ students across enrollment, devices, academic workflows and more. • Led end to end delivery of an AI powered chatbot, defining content architecture, structured knowledge bases, and response logic to enable self-service and reduce reliance on live support. • Designed and shipped 6+ platform workflows including Intake Assessments, Journey Maps, CPL, and Enrollment Actions used by 8000 students and staff, improving operational efficiency. • Launched device management platform features (ordering, replacements, lost/broken reporting, Tangoe integration), reducing device turnaround time by 25% and eliminating duplicate requests. • Partnered with counselors and leadership to define risk signals, KPIs, and intervention triggers, enabling earlier identification and support of at-risk students. • Authored 100+ user stories and acceptance criteria for complex time-based approval workflows across enrollment, device management, and academic policies. • Worked across multiple SaaS platforms including Salesforce, LMS systems, and internal operational tools to ensure consistent data flow and reliable system integrations supporting student services. • Reduced support tickets by 30% by launching self-service tools and improving student portal UX. • Created UX mockups and low fidelity wireframes to translate business requirements into visual workflows, accelerating stakeholder alignment and reducing engineering ambiguity prior to development. • Facilitated sprint planning, backlog grooming, and cross-team coordination to support agile delivery and keep engineering work aligned with product priorities. ### Salesforce Administrator/Consultant @ The Cultural Conservancy Jan 2023 – Jan 2024 | San Francisco, California, United States • Served as product owner for nonprofit CRM workflows supporting donor, grant, and volunteer operations. • Customized Salesforce NPSP, built automated workflows, and delivered executive dashboards to improve operational visibility and decision making. • Led stakeholder training and change management to drive adoption across non-technical teams and streamline data integrity. ### Junior Associate Product Manager / Junior Agile Project Manager @ Publicis Sapient Jan 2022 – Jan 2023 | Denver, Colorado, United States • Managed project timelines and sprints using Jira and Asana in collaboration with product managers and/or scrum masters, yielding a 20% improvement in project completion rates. • Orchestrated agile ceremonies, encompassing sprint planning, daily scrum, and retrospective meetings, ensuring streamlined project execution and continual improvement. • Collaborated with stakeholders to translate product requirements into actionable user stories and acceptance criteria, resulting in a 30% boost in project delivery. • Mitigated blockers by 25%, enhancing the team's ability to deliver high-quality features and designs. • Designed and optimized 10+ user flows for telecom web and mobile interfaces, boosting team efficiency by completing tasks from the sprint/product backlog. ### Product Design Intern @ Baez Gallery Jan 2021 – Jan 2021 | Denver, Colorado, United States • Engineered visually captivating and intuitive website design templates utilizing design software and fundamental HTML/CSS skills, driving a substantial 90% surge in website traffic. • Analyzed user behavior using Crazy Egg's hot spot analysis and scroll map reports. • Executed a comprehensive virtual exhibit, resulting in a 50% surge in digital interaction. ### Product Design Intern @ CoBank Jan 2020 – Jan 2020 | Denver, Colorado, United States • Spearheaded cross-functional collaboration to align on wireframe objectives, A/B testing, and requirements. • Partnership with Digital Business Solutions (product management team) to develop creation of 20+ comprehensive content maps, interaction diagrams, and task and wire flows. ### Project Management Office (PMO) Intern @ RTD Jan 2020 – Jan 2020 | Denver, Colorado, United States • Monitored and updated status of 15 ongoing projects on the risk/issues log, ensuring accurate and up-to-date information for Business Analysts and Project Managers. • Facilitated stakeholder and project meetings, capturing key details, and facilitating decision-making process; generated concise summary reports that informed project direction and accelerated decision-making timeline for 10+ projects. • Initiated 30+ SharePoint sites for new and old projects, managing security permissions and organizing lists, libraries, and files to foster collaboration among team members. ### Business Analyst Intern @ RTD Jan 2019 – Jan 2019 | Denver, Colorado, United States • Collaborated closely with Enterprise Architect team to establish a cohesive and efficient business service directory, harmonizing diverse content iterations, and enabling seamless access to relevant information for stakeholders. • Conducted stakeholder interviews and analyzed data to identify viable projects, aligning with predefined criteria; resulted in a 10% rise in project onboarding rate and 15% increase in project intake speed for Summer/Fall 2019. ## Education ### Project Management Calbright College ### Bachelor of Science - BS in Management Information Systems University of Colorado Denver ## Contact & Social - LinkedIn: https://linkedin.com/in/juan-c-ruiz1 - Portfolio: https://donjuaannn.myportfolio.com/work --- Source: https://flows.cv/juanruiz JSON Resume: https://flows.cv/juanruiz/resume.json Last updated: 2026-04-13