# Juan Zazueta > IS Engineer at San Francisco Department of Technology (DT) Location: San Francisco, California, United States Profile: https://flows.cv/juanzazueta Having a background in the IT Managed Services Industry, I have had the opportunity to be exposed to a wide variety of technologies as used by many different clients. As a result I have developed a strong foundation of technical knowledge and expertise. This has provided me with the ability to quickly learn about and understand new and unknown technologies and hit the ground running in new environments. Another benefit of my background is an attitude particularly oriented towards customer service and client relations, as is required when the people you service are clients rather than coworkers for the same company. I appreciate that every user interaction is an opportunity to either strengthen or weaken the working relationship between the user and their IT support. I always ensure that my work results in the former rather than the latter. ## Work Experience ### IS Engineer @ San Francisco Department of Technology (DT) Jan 2020 – Present Part of a lean “Figure It Out” team managing multiple Enterprise level platforms for CCSF. Helping the City do more with less, supporting nearly all CCSF Departments across a range of services. ### IT Operations Support Admin @ Department of Technology, City and County of San Francisco Jan 2014 – Jan 2020 Providing support for the Department of Technology as well as facilitating projects for the implementation of new enterprise wide services for the many Departments of the City and County of San Francisco. ### Desktop Support Engineer @ County of San Joaquin Jan 2014 – Jan 2014 Provided consulting support on the following projects: Windows XP to Windows 7 migration Active Directory Upgrade Reimplementation of 2 WSUS servers and restoring client connections Review and recommendations of Print Server utilization ### Helpdesk Technician @ 5.11 Tactical Jan 2013 – Jan 2014 Providing technical support to all users as well as dealing with equipment vendors. ### Technical Support Manager @ Oztechs Jan 2012 – Jan 2013 | Walnut Creek Oversaw all client relations related to Technical Support as well as participated in providing support. ### Helpdesk Technician @ The Wizard of OzTechs Jan 2008 – Jan 2010 | Walnut Creek, ca • Provided complex remote and on-site IT support to a variety of clients in legal, medical, and non-profit organizations. • Monitored and maintained client servers, workstations, VoIP phone servers, and networks. • Prioritized, researched, responded to, and documented support requests submitted by clients. • Utilized advanced ticketing and monitoring systems: Connectwise, Labtech, Zenith Infotech • Communicated in clear language with clients to keep them informed of the status of their support requests. • Provided technical instruction and assistance. • Contacted major manufacturers such as Dell, Microsoft, and Altigen when advanced technical support was required. • Left and returned as Technical Support Manager in a salaried position • Manage and maintain customer relations • Manage Projects in their entirety • Ongoing training of other employees in technical and client relations topics • Approve PTO and OT requests, schedule resources for maintained coverage • On Call 24 hours a day • Manage emergency situations involving hard downs at client locations • Handle most of the interviewing and hiring process for new employees ## Education ### Associate's of Applied Science in Network and System Administration/Administrator Silicon Valley College ## Contact & Social - LinkedIn: https://linkedin.com/in/juanzazueta --- Source: https://flows.cv/juanzazueta JSON Resume: https://flows.cv/juanzazueta/resume.json Last updated: 2026-04-10