In 2022, I was promoted to lead all operations for design and BI consulting services, managing work intake, traffic flow, and issue resolution for client projects. I scaled and currently manage all UX/UI Design and BI teams, leading distributed team members with clear vision, KPIs, and best practices.

I am known for driving alignment and embedding design thinking, Design Ops practices, and BI within company strategy and operations while synchronizing efforts among cross-functional groups. I interface with client Product Owners and executives to facilitate successful service delivery for enterprise clients. I also partner with engineering to align design operations with product roadmaps, timelines, and resources.

In this role, I have optimized UX research and strategy by leading qualitative research via interviews, mapping, walkthroughs, process analysis, and direct user input. I also boosted consistency by driving adoption of tools, enabling design standards and reusable component libraries, and implementing collaborative rituals.

𝑺𝒆𝒍𝒆𝒄𝒕 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔

• Originated company’s first Design department and UX/UI services roadmap, creating all strategy and operational frameworks, including recruitment pipeline, agile workflows, and process improvement roadmaps. Hired and onboarded four designers.

• Led company to win first Fortune 50 AI product development project, securing 90% account growth after leading strategy, needs analysis, and PoC development; worked with AI, web engineers and executives to align technical execution with business objectives.

• Steered UX Research and Strategy with new Fortune 50 department, generating major web product development project for people management, data visualization, resource planning, and operational coordination.

• Delivered UX/UI refresh for flagship client after pioneering development of BI Internship program, including curriculum development and comprehensive recruiting and onboarding strategy.

As Project Manager, I coordinated end-to-end project life cycles for 50K+ hours of custom business software development services for clients across diverse industries, including technology, finance, manufacturing, wholesale, retail, and engineering. As part of this effort, I directed cross-functional, globally distributed teams in solutions development and delivery while serving as a strategic partner and client advocate on all projects.

To advance successful delivery of all engagements, I developed and led execution of all key project elements, including strategic roadmaps and milestones. I also applied Waterfall and Agile practices, such as sprint planning and backlog management. Leveraging strong interpersonal and communication skills, I worked directly with client stakeholders to define pain points, outline requirements, and manage expectations. I also successfully empowered technical and client-facing teams by conducting research, leading business analysis, facilitating collaboration, and championing continuous improvement and cross-functional innovation.

𝑺𝒆𝒍𝒆𝒄𝒕 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔

• Directed development of three BI products for new Fortune 50 client; led product design & development, including requirements gathering, wireframing, mock-up, and implementation. Crafted product definition and QA processes.

• Improved data visibility and strategic decision making after pioneering launch of Tableau analytics products; earned certification, developed enterprise BI policy and practice, and owned system management and enhancement.

• Facilitated major improvement and expansion of analytics product development for Fortune 50 client; drove effective delivery by doubling development resources/effort and growing associated BI products for external vendors.

• Secured major account with financial services provider after managing RFP response; managed client engagement through development of CRM, financial product, and client-facing web portal.