# Julia Akpan > Content design leader | Trust builder | Beacon of light Location: San Francisco, California, United States Profile: https://flows.cv/juliaakpan Aside from being a fantastic person, I'm also a Content Design/UX Leader with over 15 years of experience driving transformative strategies in content design, editorial direction, and user-centric communications. I have proven expertise in leading cross-functional teams, scaling innovative frameworks, and aligning content initiatives with overarching business goals. Let's not forget: Experienced at delivering measurable outcomes while being a trusted and sought-after mentor, committed to nurturing talent and shaping the future of content design. And sure - add formulating agentic AI prompts and deterministic guardrails too. Let's chat. ## Work Experience ### Senior UX Writer, Amazon Health/OneMedical @ Amazon Jan 2025 – Present | San Francisco, California, United States ### Managing Editor @ Quanata Jan 2022 – Jan 2024 Directed editorial and content design strategy across B2B and B2C touch points, establishing and maintaining brand voice while managing a team to deliver user-centered communications. ### Content Design Manager @ Twitter Jan 2022 – Jan 2022 Lead content design for Twitter’s Revenue Diversity initiatives, including the development of new offerings like Twitter Shopping, Professional Profiles, and Shopify integrations. ### Senior Content Designer @ Twitter Jan 2020 – Jan 2022 -- Leading Content Design across the revenue diversity program -- Created framework for for Voice and Tone documentation across teams -- Established and executed on content strategy for multiple new initiatives ### Lead Editor, Content Strategist @ Conscious Culture Publishing Jan 2018 – Jan 2020 | San Francisco Bay Area Conscious Culture Publishing is an independent publishing company committed to creating a platform for diverse content that push the boundaries of traditional storytelling. Through the creation of narratives that are a reflection of the people both creating and experiencing these stories, we empower young readers to reach their fullest potential while embracing their history and culture. ### VP, Content Strategy Manager @ JPMorgan Chase & Co. Jan 2016 – Jan 2020 ### Senior UX Content Design @ JPMorgan Chase & Co. Jan 2015 – Jan 2016 | San Francisco Bay Area ### Manager of Engagement and Operations @ The Alvo Institute Jan 2014 – Jan 2015 -- Webinar facilitation -- Evaluated and measured the efficiency of existing content management systems and tools -- Developed and managed the online strategy -- Managed editorial calendar -- Managed and edited client-facing communications - including working with CEO to prepare, write, and edit prospectuses, contracts, and client reports ### Digital Communications Consultant @ Freelancer Jan 2014 – Jan 2015 ‐‐ Worked with clients to develop a digital communication strategy ‐‐ Created small business demo and sample landing pages in multiple platforms ‐‐ Developed manageable social media frameworks to maximize customer interaction ### Managing Editor @ Cuisine Noir Jan 2014 – Jan 2014 ‐‐ Introduced enhanced platform synergy between print and and digital publications ‐‐ Reviewed and edited print and online submissions from freelancer writers and staff. ‐‐ Collaborated with editor-in-chief to coordinate editorial content for print and online issues. ‐‐ Managed print layout and photo research process. ### Content Producer @ Pearson North America Jan 2013 – Jan 2014 | San Francisco, CA ‐‐ Worked in multiple CMSs to successfully manage and develop multiple projects with ever‐changing components and deadlines. ‐‐ Developed a new, streamlined product tracking road‐map for mobile‐ready media projects. ‐‐ Worked with multiple departments to build courses in key platforms from conception to launch. ‐‐ Facilitated advisory board meetings for consumer and marketing research. ‐‐ Recruited, hired, and managed the work of 20‐50 freelancers and vendors in each publishing cycle. ‐‐ Managed multiple 6‐figure budgets. -- Worked with marketing team to craft copy for press releases, book covers, and ancillary materials. ### Senior Editor, Websites @ Common Sense Media Jan 2012 – Jan 2013 | San Francisco ‐‐ Designed and led changes to workflow, and editorial guidelines that directly contributed to a year‐over-year increase of +59% in direct traffic to the site. ‐‐ Responsible for editing and proofreading blog posts, reviewing articles and other materials in Drupal-based CMS. ‐‐ Successfully standardized tone and writing style for content across the channel. ‐‐ Worked seamlessly with multiple in‐house groups to successfully produce timely, well researched, user‐facing online publications ### Development Editor II @ McGraw-Hill Higher Education Jan 2007 – Jan 2012 -- Managed over 30 freelancers and more than 100 separate project elements in a given publishing cycle -- Coordinated development of print and online products with simultaneous release dates -- Oversaw content development with large author teams -- Worked in Health and Fitness ### Development Editor, Technology @ McGraw-Hill Higher Education Jan 2004 – Jan 2007 Responsible for developing and producing high quality supplemental materials that publish on time, within budget while working with over 30 freelancers, and more than 60 different project elements in a given publishing cycle. -- Worked exclusively on Health and Fitness products. -- Gave presentations and held workshops at AAHPERD ### Editorial Assistant @ McGraw-Hill Higher Education Jan 2004 – Jan 2004 Creating amendments to author contracts in collaboration with sponsoring editors, reviewing contracts and setting up ISBNs in the royalty system, and managing reviews for multiple projects simultaneously . ### Instructor @ Sylvan Learning Jan 2003 – Jan 2004 | Richmond, CA ### Director of Instruction @ SCORE! Educational Centers Jan 2001 – Jan 2002 | Corte Madrea ## Education ### BA in Mass Communication/Media Studies; Minor, Spanish University of San Francisco ### Certificate in Spanish Language and Literature Universidad Iberoamericana, Ciudad de México ## Contact & Social - LinkedIn: https://linkedin.com/in/julia-akpan - Portfolio: https://www.jakpan.com/ --- Source: https://flows.cv/juliaakpan JSON Resume: https://flows.cv/juliaakpan/resume.json Last updated: 2026-04-13