I led strategy & operations for the CS org at Ironclad, which included professional services, technical support, success management & enablement, and renewals. My team and I partnered with our CCO to define department strategies, organizational structures, customer delivery and service models, KPIs, and areas of investments. My team was also responsible for leading operational initiatives and programs (ex: Voice of Customer) that drove efficiency, standardization, and consistency in business processes. Our key cross-functional partners include FP&A, BI, GTM Systems, Sales Ops & EPD.