# Julia Bendix

> GTM Leader @ Ramp

Location: New York, New York, United States
Profile: https://flows.cv/juliabendix

## Work Experience
### Head of Mid Market & Commercial Customer Success @ Ramp
Jan 2026 – Present | New York, NY

### Senior Manager, Account Management @ Ramp
Jan 2025 – Jan 2025 | New York, United States

### Advisor @ Golden Ventures
Jan 2024 – Present | New York, United States
I provide post-sales strategy advisory services & Fractional CX Leadership to early-stage enterprise SaaS companies. Key areas include: CX organizational design, KPI definition & target setting, capacity & forecast models, health score design, retention & growth playbooks, systems roadmap definition

### Director, Post-Sales Strategy & Operations @ Ironclad, Inc.
Jan 2021 – Jan 2024 | San Francisco Bay Area
I led strategy & operations for the CS org at Ironclad, which included professional services, technical support, success management & enablement, and renewals. My team and I partnered with our CCO to define department strategies, organizational structures, customer delivery and service models, KPIs, and areas of investments. My team was also responsible for leading operational initiatives and programs (ex: Voice of Customer) that drove efficiency, standardization, and consistency in business processes. Our key cross-functional partners include FP&A, BI, GTM Systems, Sales Ops & EPD.

### Director, Enterprise Customer Success & Digital Programs @ Ironclad, Inc.
Jan 2020 – Jan 2021 | San Francisco Bay Area
I led a high-performing team of 24+ Success Managers (Enterprise & Digital) responsible for driving retention, adoption & customer value. Our key success stories include a) launching digital success to scale our operating model, b) partnering with our BI team to launch the Ironclad Maturity Score (i.e. our health algorithm), c) introducing the CSQL strategy to support NDR.

### Sr. Manager, Customer Success @ Ironclad, Inc.
Jan 2018 – Jan 2020 | San Francisco Bay Area
I joined Ironclad to build out the CSM team. As a Senior Manager, I hired and led a team of 10+ people, implemented playbooks that drove retention & health, and managed a handful of strategic, high-growth accounts.

### Sr. Manager, Customer Success @ OpenGov Inc.
Jan 2018 – Jan 2018 | San Francisco Bay Area
I led a team of Success Managers. During this time, I improved the efficiency & effectiveness of the org by implementing new internal processes, defining & tracking team KPIs, deploying CS software to scale the organization, & providing constant coaching and feedback to my team. Key success stories include a) implementing risk mitigation & escalation processes, b) defined adoption strategies & playbooks, c) established cross-functional monthly risk review meetings with Sales (and sometimes Product) to proactively manage sensitive customers & minimize churn.

### Manager, Customer Success @ OpenGov Inc.
Jan 2016 – Jan 2017 | San Francisco Bay Area
I led a team of Customer Success Managers distributed across the US. We were responsible for customer satisfaction, retention, revenue growth, & product adoption across OpenGov’s customer base.

### Customer Success Manager @ OpenGov Inc.
Jan 2014 – Jan 2015 | San Francisco Bay Area
I managed a portfolio of government customers and was responsible for ensuring they were deriving maximum value from their investment in OpenGov. I worked to align their strategic priorities with OpenGov’s product capability and maintained a 98% retention rate. I partnered with our product org to capture customer feedback and instituted the “Subject Matter Expert (“SME”) program to improve product/cs collaboration on roadmap development.

### Commercial Leadership Program @ GE Capital
Jan 2013 – Jan 2014 | Bentonville, Arkansas & Charlotte, North Carolina
I was a part of GE Capital's leadership training program focused on client management, sales operations, and business analysis/planning. I supported the Client Development team for our Walmart Inc. portfolio, and I later supported 12 Fortune 500 clients in a Sales Operations capacity.

### Product Sales and Financial Analytics Intern @ Bloomberg LP
Jan 2012 – Jan 2012
I completed Bloomberg's 10-week rotational internship. Throughout my time there, I prospected into new potential customer accounts, managed current accounts alongside the New England and Canadian account management teams, and created financial models for Bloomberg terminal users focused on the Commodities and FX markets. Alongside some of my intern classmates, we also developed and presented a sales strategy for expanding Bloomberg terminal sales to previously untapped college markets. Our team finished top 3 within our internship class.


## Education
### Bachelor's degree in Political Science and Government/Economics
Boston College

### International Baccalaureate Program
Gulliver Schools

### Semester Abroad
Universidad de Sevilla


## Contact & Social
- LinkedIn: https://linkedin.com/in/juliabendix

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Source: https://flows.cv/juliabendix
JSON Resume: https://flows.cv/juliabendix/resume.json
Last updated: 2026-04-07