# Julia Dolgoszyja

> Support/Solutions Engineer | Software as a Service (SaaS)

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/juliadolgoszyja

Over 8 years of experience as Developer and Support Engineer, currently at Vonage, focusing on diagnosing, debugging, and resolving complex issues within the Vonage Video API ecosystem. Collaborated with Product and Engineering teams to deliver tailored solutions, leveraging skills in Kibana and SaaS to enhance client system reliability and performance.  

Dedicated to creating detailed customer-facing documentation and solutions. Utilizing OpenAI and Antrophic agents to help maximizing efficiency

## Work Experience
### Support Engineer @ Vonage
Jan 2020 – Present | Remote
Developer Support Engineer for Vonage API enterprise customers.

- Debugging, diagnosing, troubleshooting, and providing solutions to Vonage API-related issues (including those affecting client and server SDKs, Media Servers)
- Writing customer-facing articles and internal documentation
- Facilitating communication between customers and Product and Engineering teams.
- Building internal diagnostic tools based on Kibana queries (Elastic Search)

### Web Application Developer @ California Academy of Sciences
Jan 2018 – Jan 2020 | San Francisco, California
Back-end developer & support engineer of the architecture, development and maintenance of the Academy's mission-critical API and systems integrations with internal and external platforms.
    * Supported transition of the Academy from Galaxy RE system to Tessitura Network
    * Developed, deployed and maintained integration between the Academy's and Tessitura Network systems in IIS .NET and AWS environments
    * Built environment for third-party connection between Tessitura, Ingresso and Groupon, using AWS Lambda and API Gateway proxy integration
    * Expanded diversity of the Academy's products by developing custom features, including writing custom SQL stored procedures that helped Membership, Development and Education teams to manage data of constituents and their orders

### Application Developer @ Sherpa Digital Media
Jan 2017 – Jan 2018 | Redwood City, CA
Promoted within the company to Application Developer position on the back-end team, focused on building server-side API with C# .NET and Microsoft SQL Server. 
     * Developed, tested, deployed and maintain micro-services using C# and Microsoft SQL Server.  
     * Refactored application's security system, including Token-based Authentication and Session-based 
        Authentication following OWSAP guidelines.
     * Thought new developers how to develop APIs following the company's standards.

### Frontend Developer @ Sherpa Digital Media
Jan 2017 – Jan 2017 | Redwood City, California
My responsibilities included translation of UI design wireframes to actual code, development of new user-facing features, building reusable code and libraries for future use of our clients and maintaining existing libraries. These revenue-generating services ultimately helped the company secure its series A round of funding.
     * Built POCs  and production level components of the streaming platform for existing and potential customers, mainly using Vanilla JavaScript and jQuery.

### Market Researcher @ V&P Agencja Reklamowa
Jan 2014 – Jan 2015 | Poznan/Warsaw
* collecting and analysing information about client's marketing strategy for over 10 brands including Mondelez, T-Mobile, Avon, Porsche, PEPCO
* development of  advertising strategies in short and long term
* preparing and presenting proposals of conceptual solutions to clients


## Education
### Web Development
Dev Bootcamp

### Master's degree in Cultural Anthropology
Uniwersytet im. Adama Mickiewicza w Poznaniu

### Master's degree in Cultural Studies
University of Adam Mickiewicz, Poznan


## Contact & Social
- LinkedIn: https://linkedin.com/in/juliadolgoszyja
- GitHub: https://github.com/yulkalongneck

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Source: https://flows.cv/juliadolgoszyja
JSON Resume: https://flows.cv/juliadolgoszyja/resume.json
Last updated: 2026-04-13