• Led migration to an industry-standard SLO framework with real-time burn rate and error budget alerts, reducing detection time from hours to seconds; adopted and evangelized across 100% of engineering teams.

• Built and deployed a modular AMI pipeline enabling safe, large-scale automation with rigorous validation and zero manual rollout.

• Led incident resolution as Incident Commander for 3+ years, including writing high-quality postmortems and process improvements.

• Achieved 90%+ accuracy in cloud cost forecasts; drove initiatives improving TechOps-to-Revenue efficiency.

• Co-led the migration of Coursera’s cloud infra to Terraform & Atlantis, achieving 100% IaC coverage and eliminating manual configuration drift.

• Led annual disaster recovery exercises for 3+ years; delivered a 98% test pass rate and recovery 67% faster than SLA.

• Provided stability and mentorship during key team transitions, anchoring SRE culture and roadmap.

• Reduced subtitle pipeline latency from several hours to minutes, significantly accelerating global course translation workflows. Led the integration of AI-generated transcripts for lecture videos, replacing manual processes and boosting scalability.

• Optimized learner notifications by implementing a multi-priority queue architecture, ensuring timely and reliable delivery of high-priority messages to millions of users. Reduced latency for urgent communications such as assignment deadlines and system alerts, improving user engagement and trust.

• Built Coursera’s first synthetic monitoring suite, improving platform availability tracking.

• Migrated 100+ courses from legacy Jupyter notebooks to Coursera Labs, saving \$260K+ annually.

Contributed to the development of a government request processing system, improving administrative efficiency. Collaborated with a cross-continental team on the NextGen loan servicing platform, helping modernize and streamline loan operations.

• Maintained and extended F4, an Eclipse-based IDE for the Fantom language, including type hierarchy visualization.

• Developed core backend and UI components for Spirent’s network lab management platform; implemented reservation conflict detection in complex topologies.