Leading design on Workbench (Gusto's design system) from zero to one including; vision, strategy, product management, execution, and team operations.

System enablement for 60+ product designers and 200+ engineers including; training, support channels, and contribution models, resulting in high adoption of the system.

Leading cross-functional UX impact through platform design, information architecture, shared experiences, and people management on feature teams outside of design systems.

Leading all product design, user research, and content design at Esurance, contributing to an increase in NPS from 33 to 45.

Drove a global experience overhaul and rebrand effort across five customer facing products (web and mobile).

Built the company’s first design system improving design efficiency and consistency across the product suite.

Developed OKRs, operational plan, and budget across Product Design to support business strategy.

Scaled a team of 9 UX Designers in three months to serve web and native mobile products.

Upgraded all UX standards and processes including: team norms, working models, design toolkits, UXR playbooks, and human-centered design practices.

Defined a multi-platform product strategy via data driven end-to-end customer journey mapping and research findings.

Design lead on Esurance Mobile (iOS & Android), overseeing the work of the team through the launch of Digital Roadside Assistance and AI driven Photo Claims.

Drove product and UXR strategy (ethnography research, concept validation, and usability studies) supporting numerous product features from ideation to release.