• User experience design, cross-organizational strategic collaboration, and rapid user interface iteration for Firefox’s Subscription Platform.

• Leading UX and establishing a design and user research process within the IT organization, including championing for accessibility best practices.

• Conducting and participating in extensive user research initiatives, with insights driving business decisions, high level project planning, and interface design.

• My work on the Subscription Platform allowed for the first paid products and successful customer billing transactions in Mozilla’s history.

• User experience and interface design for a chatbot building product and client services projects, including work for Skype, Logitech, and Monash University.

• Leading the full-cycle of design, I focused on research, strategy, and rapid iteration.

• As the first and sole designer, I established our process for conducting user research, creation and collaboration of design assets, and UI implementation.

• My designs were used to successfully secure investment for development of our home-grown product, the Botanic Author.