• Was the only UX role on Operations Hub AI, a special project team focused on launching generative AI features in automation and reporting surfaces across HubSpot

• Pioneered UX guidelines for emerging patterns in AI use cases

• Worked simultaneously with multiple teams across the business to build, test and launch 5 net-new AI features in less than 6 months

• Created purpose-built UI and UX for distinct content types on shopify.dev like tutorials, references and tools

• Planned and managed migration of client library documentation from GitHub

• Wrote content guidelines for each doc type for internal authors across Shopify

• Owned content for all my projects from draft to launch: wrote content, integrated it into designers’ mocks in Figma, and often shipped it myself with a PR in GitHub

• Led a project to organize the shopify.dev Figma library into a formally documented design system

• Translated highly technical concepts into clear, concise UI content across product areas like Facebook’s developer platform, A/B testing, data analytics, and privacy

• Worked across multiple tools and teams to create system-wide strategies for navigation, terminology, voice and tone and interaction patterns

• Led 3 major product redesigns and conducted usability studies to validate the solutions

• Pitched and won resources for a content management tool that is now a core part of Content Design workflows at Meta

• Developed and taught a series of educational courses to teach Content Designers more technical skills like how to edit strings directly in code and the software development process