# Juliet Monteleone > Senior Product Designer and AI Systems Strategist | Service Design | Enterprise Systems | Illustration and Animation for Enterprise | Creative Community Development Location: Indianapolis, Indiana, United States Profile: https://flows.cv/julietmonteleone Most days, I’m thinking about tension. Not the abstract kind—the real everyday kind. When the tool’s fighting you. The weight behind a decision making and the friction before a good question hits. I design for that. I’ve seen what happens when software forgets the people who use it. I’ve worked the inside of retail giants, studied the biology of behavior, and torn apart the scaffolding of design systems that were too beautiful, but not useful. I learned early that answers shouldn't be the focus. It’s the questions that matter. I don’t chase surface signals—I follow the problem as far back as it’ll go. Past the feature requests, past the fire drills. I sit with the people doing the work and ask what they really want from it. What gets in their way. What relationships support them, and which ones don’t. Most times, what we call a “UX issue” is rooted in something older: a broken dynamic, a missed expectation, a structure that no longer fits. That’s where design begins. The oldest problems hide in plain sight. We build workarounds. We soften the edges. We throw dashboards at the symptoms and call it solved. But the root’s still rotting—untouched, shaping everything downstream. We need to find ways of surfacing the emotional weight, perceptual distortion, and operational drag that live inside even the cleanest interface. Right now, I’m focused on AI—specifically, enterprise AI agents that don’t just answer questions, but provoke better ones. Tools that act less like automated help desks and more like perceptual allies—mirroring tensions, nudging reflection, occasionally adding friction to spark clarity. This is the work I care about. That subtle moment when something invisible becomes undeniable—and everything starts to shift. If you’ve felt that too, pull up a chair. ## Work Experience ### Sr. UX/UI Design Architect @ Walmart Global Tech Jan 2025 – Present ### Lead Designer Gen AI @ FedEx Logistics Jan 2023 – Jan 2025 ### Senior Product Designer @ FedEx Logistics Jan 2023 – Jan 2023 ### Lead Product Designer @ Microsoft Jan 2022 – Jan 2023 ### Senior Principal Product Designer @ Meta Jan 2021 – Jan 2022 ### Senior User Experience Designer @ Walmart Global Tech Jan 2017 – Jan 2020 | Hoboken, NJ I am currently a SR.UX/UI Designer at Jet.com on the transportation team. Creating and improving internal tools. Specialties: Design: User Research, Wireframing, Native Design, iOS & Android Design Principles, Hybrid, Responsive, Persona Development, Document Design, Physical Prototyping Methods, Drawing & Visualization,Leading Design Studios, Brainstorming & Idea Generation Interests: Brand Strategy, UX strategy, Efficiency & Documentation, Collaboration ### User Experience Architect @ Walmart Global Tech Jan 2012 – Jan 2017 | Portland, Oregon Area ### User Experience Designer @ Small Society Jan 2011 – Jan 2011 ## Education ### Design Management The Art Institute of Portland Jan 2010 – Jan 2011 ### B.A. in Psychology University of Nevada-Las Vegas Jan 2007 – Jan 2009 ### Marketing/Marketing Management in General Academy of Art University Jan 2001 – Jan 2003 ### Neurobiology and Behavior University of Nevada-Las Vegas ## Contact & Social - LinkedIn: https://linkedin.com/in/juliet-monteleone-8a963728 --- Source: https://flows.cv/julietmonteleone JSON Resume: https://flows.cv/julietmonteleone/resume.json Last updated: 2026-03-30