Leading design for our suite of Knowledge products, shaping how agents access information with ease and accuracy ✨ Backed by Sequoia, a16z, Greylock, and more.

Ten Thousand Coffees (10KC) is an enterprise SaaS platform for mentoring, networking, and informal talent development experiences. We help companies and institutions implement, scale and measure informal talent initiatives like mentorship, leadership development and high potential programs. Our clients include Splunk, GE, New Balance, Nike, etc. where we power Mentorship programs, Early Talent initiatives, and Diversity & Inclusion mandates.

I partner with cross-functional teams (Product Managers, Engineers, Product Marketing, and Customer Success) to build, ship and market data integrations, market validation, and self-serve tools aligned to company verticals:

• Designed 2 critical flows to streamline and scale the user experience that resulted in $200K+ net new sales revenue

• Created Profile Sync Manager tool to automate data integration, reduces client onboarding time by 70% from 50 to 15 hours

• Created new design and development processes to drive alignment and improve communication across product, design and engineering; implemented standards for internal design sprints, workshops and brainstorms, product audits, and design polish to have a structured approach across workstreams

• Conduct quarterly usability testing sprints with the 10KC user community to ensure we are always putting our users first and leading with empathy in our product roadmap

• Partner with product marketing to create enablement materials for GTM launches and collaborate with customer success run product demos to drive business expansion with high-value clients (BMO, RBC)

D3 Security is a security operations and incident response platform utilized by SecOps teams at enterprises organizations (Scotiabank, Disney Shanghai, EA, etc). SecOps teams utilize D3 to automate their data ingestion and data analysis to surface cyber threats (phishing, ransomware, etc) for deeper investigation.

I collaborated with Design, Engineering, and Product to research, design, and ship products across D3’s Cyber Security and Physical Security verticals:

• Reduced investigation time by half from 2 hours to 1 hour by redesigning new navigation flow for Cyber Security management tool and unifying multiple features into a single cohesive interface to streamline product architecture

• Designed and shipped a Content Management Service for security officers to deploy operations manuals to security officers, ensuring operational efficiency and safety at public sites (parks, hotels, buildings, etc)

• Created D3’s first content style guide and technical glossary to maintain cohesion across UX copywriting; achieved 100% adoption across design and copywriting teams and decreased time spent per document by 4x

• Created visual materials for a Government of British Columbia grant supporting the development of local businesses during the pandemic.

• Conducted user research to identify audience needs and appropriate visual styles.