● Learned and used WML script for my coding language

● Designed and implemented Point of Sale (POS) integration

● Implemented payment industry requirements

● Handled transaction request and response by REST APIs in XML, JSON and ISO8583 format

● Encrypted and decrypted important data with DUKPT, SHA256, SHA512 and etc.

● Maintained and debugged existing live project

● Managed callers to actively listen, analyze, and isolate tech issues

● Learned and leveraged multiple applications to research solutions

● Conflict resolution to assist challenging customer situations

● Experience with testing and troubleshooting TCP/IP, Https and POS system

● Operated in a highly structured and fast paced environment that required discipline and “soft skills” to assist difficult customer issues

● Provided customer facing support in their shopping journey either online or in-store

● Provided customer presentations through hands-on demonstrations of the latest technology in-store

● Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices

● Provided customer service and sales needs with patience, honesty and empathy