# Juno Chen

> Head of Product, Platform & Developer Experience @ TinyFish | Enterprise AI Agent Platform Pioneer | ex-Alibaba B2B Growth Leader | ex-BCG Digital Ventures 0-1 Builder

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/junochen

Building the infrastructure for human-AI collaboration in enterprise web automation as Head of Product for Platform & Developer Experience at TinyFish, where I'm defining the Enterprise Web Agent Platform category already powering Google and Fortune 500 companies. My approach combines proven enterprise platform and 0-1 venture builder expertise with AI-native product architecture, currently focused on enterprise web agent infrastructure, developer experience excellence, and building network effects through community.

## Work Experience
### Head of Product, Platform & Developer Experience @ TinyFish
Jan 2025 – Present | San Francisco Bay Area
Defining the Enterprise Web Agent Platform category at TinyFish ($47M Series A, ICONIQ-led), architecting end-to-end experiences already powering Google and Fortune 500 workflows. Unifying engineering, design, and go-to-market teams to build self-service capabilities with enterprise-grade reliability while establishing market positioning through validated customer development and designing AI-native architecture with anticipatory user experiences that optimize across our growing platform ecosystem.

### Head of Design & Research, North America @ Alibaba Group
Jan 2021 – Jan 2024 | California, United States
Transformed B2B platform strategy for 40M+ users, driving 7% DAU growth and 9% reduction in search abandonment while scaling international design operations across North America/Europe. Led comprehensive product optimization delivering 3% payment conversion increase, managing $400K+ annual operations budget, and establishing cross-functional leadership across product teams for enterprise-grade trust architecture and workflow redesign.

### APEC App Challenge Finalist & Second Place Winner @ APEC - Asia-Pacific Economic Cooperation
Jan 2023 – Jan 2023 | Seattle, Washington, United States
Second-place winner presenting SMB empowerment solution at 2023 APEC ministerial meeting.

### Director of Product Design, BCG Digital Ventures @ Boston Consulting Group (BCG)
Jan 2014 – Jan 2021 | Greater Los Angeles Area
- Built 0-1 pharmaceutical supply chain platform delivering $20M margin opportunity, transforming manual coordination workflows into intelligent automation with 100% partner adoption and 83% IRR
- Designed integrated financial assistance platform managing $400M+ annual processing, consolidating 6 legacy systems and achieving ~700,000+ operational hours saved 
- Led 0-1 multi-brand fitness platform strategy for 600K+ members, defining omnichannel product roadmap from concept through MVP launch achieving 4.6/5 App Store rating
- Directed cross-functional teams up to 12+ including embedded client stakeholders, managing executive alignment and change management across B2B, healthcare, financial services, and consumer digital transformations
- Founding team member driving product design and strategy, establishing design practices and frameworks that scaled across Fortune 500 digital transformation initiatives

### Co-instructor of Advanced Interaction Design Workshop @ ArtCenter College of Design (China)
Jan 2017 – Jan 2017 | Beijing City, China
Invited and taught at this annual workshop, in which I've led a selected group of senior designers and managers through design thinking process with my co-instructor, Ian Sands.

### UI/UX Designer @ Sage
Jan 2014 – Jan 2014 | Irvine
Create branded visual and experience designs for platforms across mobile, desktop and web apps.

### Lead Design Strategist @ AfterViolet Inc.
Jan 2013 – Jan 2013
Use both strategic thinking and design problem solving skills to create enhanced and extended human-centric consumer experience that best suited to the business' needs and goals. Clients including Walt Disney Imagineering, Belkin, Nestlé, IT'SUGAR, Evolution, Yale School of Management, etc.

### UX/UI Designer @ Fujitsu Ten Corp. of America
Jan 2012 – Jan 2012
Design new user experience and interactions through research, evaluation and ideation for Toyota. Develop future vision with research, ideation and branding strategy for Toyota & Lexus.Selected Lexus mobile experience proposal for production.

### Design Consultant @ Goldman and Young
Jan 2011 – Jan 2012
Working with Disney Russia to design beauty & health lineups for kids.

### Design Consultant for KPCC @ KPCC & GradID
Jan 2011 – Jan 2011 | Pasadena
Design new KPCC's user experience to expand new business opportunities for future challenges public radio will face.

### Interaction Designer @ Color, Material, Trends Exploratory Lab, Art Center College of Design
Jan 2011 – Jan 2011 | Pasadena
Create new online & offline learning experience to engage student network

### Design Consultant @ Guatemalan Project Organization
Jan 2011 – Jan 2011
Re-position the brand and create a new brand identity for this Non-Profit Organization.


## Education
### Master of Science (M.S.) in Graduate Industrial Design
ArtCenter College of Design

### Exchange Program in Product Development & MBA elective courses
INSEAD

### Bachelor of Engineering (B.Eng.) in Industrial and Product Design
Tongji University


## Contact & Social
- LinkedIn: https://linkedin.com/in/junochen

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Source: https://flows.cv/junochen
JSON Resume: https://flows.cv/junochen/resume.json
Last updated: 2026-04-05